Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5779836

Work experience

Tech Support Manager

from 02.2022 to now (2 years 2 months)
Kuula LLC, Удаленно (IT)

QA Tester; Tech Support Manager

from 12.2020 to 10.2021 (10 months)
EGT Ukraine, Киев (Gaming)

- quality assurance and quality control
- generating error reports
- creation of test reports
- retesting of bug fixes
- executing test cases

Customer Support Manager with English

from 01.2020 to 11.2020 (10 months)
Optellect, Київ (Paper-writing company)

- working with native speakers (clients from the US and England)
- ensuring the communication between the customer and developer
- system monitoring
- understanding of Service Desk principles
- experience with Zendesk
- management of large amounts of incoming calls
- strong phone contact handling skills and active listening

VR manager

from 04.2018 to 11.2019 (1 year 7 months)
XR port VR club, Київ (Gaming industry)

offline customer support
testing new games
ensuring customers' walk-through the safety measures and gaming gear
working the cash register
installing software updates

Education

Taras Shevchenko National University of Kyiv

English philology and literature, Київ
Higher, from 2017 to 2021 (4 years)

Additional education and certificates

Cambridge Assessment English (B2)

2015-2017

Cambridge Assessment English (C1 level)

2018

Language proficiencies

English — fluent

Additional information

Known to find common ground with just about anyone.
Very detail-oriented and focused on sustainability.