Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5779836

Опыт работы

Tech Support Manager

с 02.2022 по наст. время (2 года 3 месяца)
Kuula LLC, Удаленно (IT)

QA Tester; Tech Support Manager

с 12.2020 по 10.2021 (10 месяцев)
EGT Ukraine, Киев (Gaming)

- quality assurance and quality control
- generating error reports
- creation of test reports
- retesting of bug fixes
- executing test cases

Customer Support Manager with English

с 01.2020 по 11.2020 (10 месяцев)
Optellect, Київ (Paper-writing company)

- working with native speakers (clients from the US and England)
- ensuring the communication between the customer and developer
- system monitoring
- understanding of Service Desk principles
- experience with Zendesk
- management of large amounts of incoming calls
- strong phone contact handling skills and active listening

VR manager

с 04.2018 по 11.2019 (1 год 7 месяцев)
XR port VR club, Київ (Gaming industry)

offline customer support
testing new games
ensuring customers' walk-through the safety measures and gaming gear
working the cash register
installing software updates

Образование

Taras Shevchenko National University of Kyiv

English philology and literature, Київ
Высшее, с 2017 по 2021 (4 года)

Дополнительное образование и сертификаты

Cambridge Assessment English (B2)

2015-2017

Cambridge Assessment English (C1 level)

2018

Знание языков

Английский — свободно

Дополнительная информация

Known to find common ground with just about anyone.
Very detail-oriented and focused on sustainability.