Yuriy
Antifraud, Risk, KYC, gambling, verification, PSP, monitoring specialist, 41 000 грн
- Рассматривает должности:
- Antifraud, Risk, KYC, gambling, verification, PSP, monitoring specialist, Support manager, Antifraud-фахівець, Risk manager, Верификатор, Специалист по мониторингу
- Вид занятости:
- полная, неполная
- Возраст:
- 38 лет
- Город проживания:
- Киев
- Готов работать:
- Киев, Удаленно
Контактная информация
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Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/3309827/
Дополнительное образование и сертификаты
GoIT, основы программирования.
2016, 6 месяцев
Знания и навыки
- Користувач ПК
- Пошукові системи
- Уверенный пользователь ПК (с 1998)
- Чесність
- Ведення онлайн-чатів
- L1
- Вхідна лінія
- Швидкий набір тексту
- Jira
- Slack
- Багатозадачність
- Gambling Chats Verification
- Висока працездатність
- Уміння працювати в режимі багатозадачності
- Перша лінія підтримки
- Zendesk
- Відповідальність
- Risk management
- Helpdesk
- Ведення CRM
- Уважність
- Betting
- Gamling
- PSP
- Monitoring
- Shift-Lead
- Anti-fraud
- Support of transactions with high risks
- KYC
- Комунікабельність
Знание языков
- Английский — средний
- Украинский — продвинутый
- Русский — свободно
Дополнительная информация
Male, 37 y.o., born in Kyiv/Ukraine, 15 June 1987, Ukrainian.
Phone number - [
Email – [
Live in Kyiv, near the subway station Lukyanovskaya.
Open to new projects (flexible shifts, night shift), desired salary - from $1100+.
-
Looking for work in the Support Department, with the customer support agent function.
Full day in office, remote work, night shift, no calls, only chats\tickets\Helpdesk\Freshdesk.
In the last 7 years, I have increased my experience in support, and have experience in Quality Control & Risk+KYC, shift lead, success manager, and mentor.
Worked in online casinos, and trading companies.
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2006-2009
Computer club – “M-16”
Gamers computer club.
Position: Administrator-cashier.
Work function: help the clients with internet information, games, etc.
Was selling soda, sweet stuff, etc. on the bar, and made post-shift reports.
--
2010-2015
TV channel “Inter”.
Kyiv, https://inter.ua/en — television projects.
Position: Operator assistant and grew to light designer.
Work function: Help the cameraman with setting up the light and preparing the set for the start of the shoot.
--
2006-2015
in parallel with my main job, I worked part-time as a security guard in nightclubs:
Night clubs:
“Forsage”, “Saxon”, “Prime”, “Renove”.
Position: Assistance head of the security department.
Work function: Maintaining order and tranquility at private and public parties at night.
--
2010-2019 (Parallel work, purely as a hobby)
Stream platform “Twitch”
Moderator chats in cooperation with a few streamers (bloggers)
Position: Moderator chats, administrator groups in VKontakte.
Work function: Most part of the moderator function is observing correct chatting and banning viewers if they harass each other or send spam with offensive text.
--
2017-2018
Online-casino “Meanskins”, roulette.
One of the forms online-casino with bets of the game's items on the Steam platform (Counter-strike skins)
Position: Client support agent.
Work function: Provided customer support via chat and helped clients with bets, withdrawal requests, and site work.
--
2018-2019
Online-casino “Spinwin”.
Casino on CIS territory, Ukraine, Russia, Belarus, Kazakhstan, and Poland.
Position: Client support manager.
Work function: help clients with bets, withdrawal requests, site work, and verification.
--
2019-2019
Trading company.
Works all over the world, with clients from many countries.
Position: Customer support agent
Work function: work with the tickets\emails in Zendesk from the clients. Was helping complete the verification of the account. Risk+KYC.
--
2020-2020
Online-casino “Firstcasino”.
The casino is only in Ukraine territory.
Position: customer support agent, supervisor, QA manager.
Work function: Provided customer support via chat and helped clients with the site functions, verifications, games, and bets. Making most of the templates for conveyor work.
--
2021-2021
Online casino StayCasino.
Position: support agent, QA manager.
Responsibilities: provided customer support via chat and helped clients with site functions, checks, games, bets, logs, and bonuses.
I have created a full-fledged, conveyor, template work.
--
2021-2023
B2B support VBet.
Position: B2B support agent.
Responsibilities: Provided customer support via chat and helped clients with bets checks, calculations, Risk checks, and site work.
--
2022-2023
B2B support for a Market Company "IceMobile/Oxxo".
Position: B2B support agent.
Responsibilities: provide customer support through the Jira ticketing system, monitor traffic, and hand over to developers via Slack.
Postman, Swagger, JUnit, Jira, MongoDB.
--
2023-202-
Support agent, Shift-lead of support, PSP manager “Gambling company”, CIS region.
Position: support agent, QA manager, Shift-lead of support, PSP manager.
Responsibilities: provided customer support via chat and helped clients with site functions, checks, games, bets, logs, and bonuses.
I have created a full-fledged, conveyor, template work.
After transitioning to the position of PSP Manager: communicated with partners, searching for and establishing mutually beneficial conditions for the company and important limits, as well as monitoring the current incoming conversion.
In October 2024, I began exploring new opportunities and directions in the gambling industry – PSP management.
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Personal skills:
· Ability to quickly solve crises and extraordinary situations (is a must for support agent);
· Experience with statistical analysis and reporting;
· Experience in team management;
· Skills in process optimization;
· Hard work, overtime, extra shifts bonus system, etc.
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