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Work experience

Logistic Support Manager

from 06.2023 to 05.2024 (1 year)
Premiere Urgence Internationale, Київ (Неприбуткові, благодійні та громадські організації)

Logistics Support
•Ensure proper functioning of the coordination, between mission bases, ensure procedures and facilities comply with the basic safety requirements of the PUI, ensure the supply of all necessary materials for smooth operation, implement internal logistics procedures at the base and consolidate them into their daily work.
•Manage all equipment including fleet and facilities at the coordination level and provide support at the base level in accordance with PUI procedures, as well as donor supplies and equipment to the coordination and submit it to the Log Coordinator.
Asset and Facilities Management:
•Ensure centralization and recording of all PUI assets in accordance with PUI procedures and donor recommendations.
•Ensure proper use and maintenance of all assets at the coordination level in accordance with PUI procedures and following the manufacturer's user manual.
•Ensure proper maintenance of all premises at the coordination (guest house, office and warehouses) and manage the rentals
•Ensure that the site is equipped with the minimum infrastructure (offices and accommodation) required to carry out the work and accommodate the teams in optimal safety conditions.
•Manage the vehicle fleet and travel, and organize the maintenance of all equipment belonging to the site.
•Organize the movement of vehicles on a weekly basis.
•Ensure proper storage for all property and equipment.
•Ensure proper delivery of all purchases planned for the operational sites.
Track documentation for the mission.
•Participate in the administrative management of the premises at the coordination with the support of the Logistics Officer and the Logistics Assistant.
•Ensure the security of goods and people:
•Ensure that the material and other resources at the coordination level are sufficiently adapted to the security management approach defined for the Mission.
•Ensure all areas at base level are properly equipped in accordance with PUI safety guidelines (in particular hibernation kits, first aid kits and fire extinguishers).
•Ensure all vehicles under coordination are equipped and used in accordance with PUI safety guidelines.

Coordination, Reporting and Dissemination:
•Ensure good coordination with the Base Supply Chain Department.
•Participate in and actively participate in all relevant internal and external coordination level meetings.
•Coordinate activities between the Base Logistics Department and the Kyiv Logistics Coordination Department.
•Ensure all Base Logistics Department documentation is properly distributed and archived in accordance with PUI procedures and donor guidelines.
Team Management:
•Oversee the recruitment process for the entire logistics team
•Ensure compliance with the site’s internal PUI procedure rules.
•Assume or delegate responsibility for the induction of new team members, ensuring a good understanding of the project and base context, relevant PUI tools and policies.
•Prepare job profiles of national staff

Coordination Logistics Officer

from 04.2023 to 06.2023 (3 months)
Premiere Urgence Internationale, Київ (Неприбуткові, благодійні та громадські організації)

Fleet
•Control of administrative and security documents for all vehicles
•Ensure regular inspections and maintenance of vehicles and generators
•Plan daily and weekly vehicle movements by the Coordination Base Logistics Assistant
•Monitor fuel supply and consumption for generators in the Coordination Office and Guest House in accordance with PUI guidelines.
•Ensure advance preparation of fuel requirement request for vehicles and generators.
•Support during vehicle inspections and assessments.

Equipment and Facilities
•Send equipment to mission as needed and update equipment list accordingly.
•Find and assess new premises for use as offices or guest houses, prepare necessary documents.
•Ensure proper maintenance of assets and adherence to maintenance intervals and procedures
•Monitor and facilitate repair orders
•Monitor maintenance of all equipment in accordance with PUI planning and procedures
•Monitor timely completion of all repairs and maintenance at facilities in coordination offices and guest houses
•Maintain inventory and stock records by logistics assistants
•Prepare billing documents for recurring services related to facility and fleet management such as phone credits, utilities, and service invoices to avoid service interruptions.

Mission communications and movement planning
•Maintain an up-to-date list of mission phone and satellite phone contacts.
•• Manage phone credits, satellite phone recharges, and mission payments.

Traffic Safety Engineer

from 10.2020 to now (5 years 4 months)

•Development, introduction, renovation and control of corporate policies and standards of vehicles using and safety driving
•Informing to corporate`s cars users about changes in the traffic regulations and rules safety driving
•Interaction with a leasing and insurance companies and service centers
•Interaction with insurance companies and support of specialists in case of car accidents, control vehicles repair process
•Organization and control of maintenance and repair of the corporate cars and maintenance in their reference station (more 250 cars Ukraine, Moldova)
•Control of the technical condition of the corporate cars and save of costs
•Support of internal clients on technical problems and others

Car Fleet Manager

from 06.2020 to 09.2020 (4 months)
ADAMA Ukraine, Kiyv (Agrochemical)

•Development, implementation, updating and control of corporate guidelines, policies and standards on the use of cars and safety issues. Reporting the employees about policies and rules of safety regulations changes
•Interaction with Leasing Company and Workshops
•Interaction with Insurance Companies and car accidents management
•Organization maintenance and proper condition of the company vehicles (fleet 230 vehicles) and observing regulations for ensuring safety
•Budgeting of economic expenses
•Participation in tender process for procurement of new vehicles
•Control of operating costs (fuel, leasing)
•Support of internal customers with technician problems and other

Head of Admin and Fleet Department

from 11.2015 to 11.2019 (4 years)
Takeda Ukraine LLC, Киев (Biopharmaceutical Company)

Car Fleet Management
•Development, implementation, updating and control of corporate guidelines, policies and standards on the use of cars and safety issues. Reporting the employees about policies and rules of safety regulations changes
•Interaction with Leasing Company and Workshops
•Interaction with Insurance Companies and car accidents management
•Organization maintenance and proper condition of the company vehicles (fleet 230 vehicles) and observing regulations for ensuring safety
•Budgeting of economic expenses
•Participation in tender process for procurement of new vehicles
•Control of operating costs (fuel, leasing)
•Support of internal customers with technician problems and other

Admin Management
•Maintenance of general services and proper condition of office premises (14 offices Ukraine/Moldova), as well as control over the serviceability of equipment
•Budgeting of economic expenses
•Procurement aspects and coordinate purchase logistics
•Manage all aspects of furniture and hardware purchase, usage, and record-keeping
•Organize and support inventory
•Open new offices and relocation
•Support remote colleagues
•Control of operating costs ( rent, utilities and other)
•Maintain cooperation between the internal team, external contractors and vendors

Providing general management of department

Traveling Mechanic

from 05.2015 to 11.2015 (7 months)
International Committee of Red Cross, Киев (Humanitarian mission)

• Organizing periodic maintenance and repairs vehicles, power equipment and forklifts
• Diagnosis, making decisions to optimize repairs and, if necessary, to correct the problem
• Coordination activity of workshops
• Control of operating costs ICRC vehicles
• Inventory management, regular inventories of spare parts storage;
• Prepare of technical documentation for repairs carried out in the ICRC global system

Service Adviser

from 11.2014 to 05.2015 (7 months)
Kiy Auto Holding, Киев (Official dealer of Nissan Motor and Renault)

• Conducting preliminary car diagnostics and service write-up
• Organizing repairs and ensuring they are completed
• Timely informing the customer of all changes in repair process, resolving conflicts
• Ensuring repair is completed in a timely and accurate manner
• Accounts receivable control
• Maximizing sales of service department and parts department

Aftersales Field Coordinator

from 12.2009 to 03.2014 (4 years 4 months)
Honda Ukraine LLC, Киев (Automotive)

Coordinating activities of dealer network:
•Developing and implementing aftersales standards and processes (repair, routine service and maintenance, warranty repair);
•Conducting service and warranty audits, making schedules of remedial actions, ensuring the schedules are met
•Inspecting warehouse condition, controlling warehouse stock levels
•Conducting employee performance reviews, arranging and conducting field trainings
•Providing dealership staff with comprehensive professional advice

Aftersales Manager

from 12.2008 to 12.2009 (1 year)
Autogarant, Ltd, Киев (Official service partner of Ford in Kiev region)

Coordinating activities of service station (more 30 subordinates)
• Developing and implementing aftersales standards and processes (repair, routine service and maintenance);
• Developing structure of the service station (hierarchy, functions, number of employees)
• Introduction motivation program for service station staff;
• Construction trainings for staff (technical and other);
Forming of department budget
•Planning service station works and spare parts sales;;
•Reviewing customer complaints regarding the dealership’s performance, resolving disputes and conflicts
•Negotiating with flit customers;

Regional Aftersales Manager

from 03.2004 to 08.2008 (4 years 6 months)
Winner Imports Ukraine, Ltd., Киев (Official Importer of Ford, Volvo, Land Rover, Jaguar, Porsche)

Planning parts sales, distributing sales volumes between dealers based on their potential
Coordinating activities of dealer network (Kyiv, Dnipropetrovsk, Kharkiv, Lviv, Poltava, Sumy, Kirovograd, Mykolaiv, Mukachevo):
•Developing and implementing aftersales standards and processes (repair, periodic maintenance, warranty repair);
•Conducting service and warranty audits, making schedules of remedial actions, ensuring the schedules are met
•Inspecting warehouse condition, controlling warehouse stock levels
•Conducting employee performance reviews, arranging and conducting field trainings
•Providing dealership staff with comprehensive professional advice
Opening new dealerships (launch of 8 service stations):
•Developing structure of a service station (hierarchy, functions, number of employees)
•Training and preliminary testing employees (service standards, warranty policy, working with Ford catalogues and price-lists, main features of vehicles)
•Selecting necessary tools, general service and diagnostic equipment, ordering this equipment and ensuring it is delivered to the dealer
•Developing service documents according to requirements of the manufacturer and laws of Ukraine
•Assisting dealers with forming initial stock of parts
•Reviewing customer complaints regarding the dealership’s performance, resolving disputes and conflicts

Service Adviser

from 08.2000 to 03.2004 (3 years 8 months)
AWT Bavaria, Киев (Official dealer of BMW, Mini)

Conducting preliminary car diagnostics and service write-up
•Organizing repairs and ensuring they are completed
•Timely informing the customer of all changes in repair process, resolving conflicts
•Ensuring repair is completed in a timely and accurate manner
•Accounts receivable control
•Maximizing sales of service department and parts department
•Working with parts catalogues and price-lists
Personal achievements:Meeting sales targets, developing personal qualities and skills required for managing sales and staff
Developing skills of conflict managent

Car Service Technician (Mechanic),Service Advisor, Warranty Administrator

from 08.1994 to 08.2000 (6 years)
Winner Ford Kyiv, Киев (Official dealer of Ford Motor Company)

Education

Kyiv National University of Building and Architecture

Management of organizations/Manager (Economy), Киев
Higher, from 1999 to 2003 (4 years)

Republican Motor Transport Technical College (Respublikanskiy Avtotransportniy Technicum)

Car Maitenance and Repair / Technician-mechanic, Киев
Specialized secondary, from 1990 to 1993 (3 years)

Additional education and certificates

Sales Training International/Personnel Management. Fundamentals of leadership and communications

2008

Nordic Training International/Fundamentals of management and planning

2005

Infor manager Training Agency/Customer Service at AWT Bavaria Service Center

2002

Worldwide Direct Market Operations/Service Adisor Training, Problem Solving Techniques

1999

Knowledge and skills

• MS Office
• 1С
• 1C
• Ведение переговоров
• Устройство и технологии ремонта автомобиля
• Организация и проведение тендеров
• Management skills
• Administration
• Car Maitanace/ Repair
• Dealers Network cooperation
• Procurement
• Car leasing

Language proficiencies

• Ukrainian — fluent
• English — above average

References

• Oksana Fedorenko

  Oksana Fedorenko

  Commercial Director, Takeda Ukraine LLC

  Contact details are hidden

• Eduard Atabekyan

  Eduard Atabekyan

  Head of Logistic, International Committee of Red Cross

  Contact details are hidden