Contact information

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Work experience

Traffic Safety Engineer

from 10.2020 to now (3 years 7 months)
Food industry

•Development, introduction, renovation and control of corporate policies and standards of vehicles using and safety driving
•Informing to corporate`s cars users about changes in the traffic regulations and rules safety driving
•Interaction with a leasing and insurance companies and service centers
•Interaction with insurance companies and support of specialists in case of car accidents, control vehicles repair process
•Organization and control of maintenance and repair of the corporate cars and maintenance in their reference station (more 250 cars Ukraine, Moldova)
•Control of the technical condition of the corporate cars and save of costs
•Support of internal clients on technical problems and others

Car Fleet Manager

from 06.2020 to 09.2020 (3 months)
ADAMA Ukraine, Kiyv (Agrochemical)

•Development, implementation, updating and control of corporate guidelines, policies and standards on the use of cars and safety issues. Reporting the employees about policies and rules of safety regulations changes
•Interaction with Leasing Company and Workshops
•Interaction with Insurance Companies and car accidents management
•Organization maintenance and proper condition of the company vehicles (fleet 230 vehicles) and observing regulations for ensuring safety
•Budgeting of economic expenses
•Participation in tender process for procurement of new vehicles
•Control of operating costs (fuel, leasing)
•Support of internal customers with technician problems and other

Head of Admin and Fleet Department

from 11.2015 to 11.2019 (4 years)
Takeda Ukraine LLC, Киев (Biopharmaceutical Company)

Car Fleet Management
•Development, implementation, updating and control of corporate guidelines, policies and standards on the use of cars and safety issues. Reporting the employees about policies and rules of safety regulations changes
•Interaction with Leasing Company and Workshops
•Interaction with Insurance Companies and car accidents management
•Organization maintenance and proper condition of the company vehicles (fleet 230 vehicles) and observing regulations for ensuring safety
•Budgeting of economic expenses
•Participation in tender process for procurement of new vehicles
•Control of operating costs (fuel, leasing)
•Support of internal customers with technician problems and other

Admin Management
•Maintenance of general services and proper condition of office premises (14 offices Ukraine/Moldova), as well as control over the serviceability of equipment
•Budgeting of economic expenses
•Procurement aspects and coordinate purchase logistics
•Manage all aspects of furniture and hardware purchase, usage, and record-keeping
•Organize and support inventory
•Open new offices and relocation
•Support remote colleagues
•Control of operating costs ( rent, utilities and other)
•Maintain cooperation between the internal team, external contractors and vendors

Providing general management of department

Traveling Mechanic

from 05.2015 to 11.2015 (6 months)
International Committee of Red Cross, Киев (Humanitarian mission)

• Organizing periodic maintenance and repairs vehicles, power equipment and forklifts
• Diagnosis, making decisions to optimize repairs and, if necessary, to correct the problem
• Coordination activity of workshops
• Control of operating costs ICRC vehicles
• Inventory management, regular inventories of spare parts storage;
• Prepare of technical documentation for repairs carried out in the ICRC global system

Service Adviser

from 11.2014 to 05.2015 (6 months)
Kiy Auto Holding, Киев (Official dealer of Nissan Motor and Renault)

• Conducting preliminary car diagnostics and service write-up
• Organizing repairs and ensuring they are completed
• Timely informing the customer of all changes in repair process, resolving conflicts
• Ensuring repair is completed in a timely and accurate manner
• Accounts receivable control
• Maximizing sales of service department and parts department

Aftersales Field Coordinator

from 12.2009 to 03.2014 (4 years 3 months)
Honda Ukraine LLC, Киев (Automotive)

Coordinating activities of dealer network:
•Developing and implementing aftersales standards and processes (repair, routine service and maintenance, warranty repair);
•Conducting service and warranty audits, making schedules of remedial actions, ensuring the schedules are met
•Inspecting warehouse condition, controlling warehouse stock levels
•Conducting employee performance reviews, arranging and conducting field trainings
•Providing dealership staff with comprehensive professional advice

Aftersales Manager

from 12.2008 to 12.2009 (1 year)
Autogarant, Ltd, Киев (Official service partner of Ford in Kiev region)

Coordinating activities of service station (more 30 subordinates)
• Developing and implementing aftersales standards and processes (repair, routine service and maintenance);
• Developing structure of the service station (hierarchy, functions, number of employees)
• Introduction motivation program for service station staff;
• Construction trainings for staff (technical and other);
Forming of department budget
•Planning service station works and spare parts sales;;
•Reviewing customer complaints regarding the dealership’s performance, resolving disputes and conflicts
•Negotiating with flit customers;

Regional Aftersales Manager

from 03.2004 to 08.2008 (4 years 5 months)
Winner Imports Ukraine, Ltd., Киев (Official Importer of Ford, Volvo, Land Rover, Jaguar, Porsche)

Planning parts sales, distributing sales volumes between dealers based on their potential
Coordinating activities of dealer network (Kyiv, Dnipropetrovsk, Kharkiv, Lviv, Poltava, Sumy, Kirovograd, Mykolaiv, Mukachevo):
•Developing and implementing aftersales standards and processes (repair, periodic maintenance, warranty repair);
•Conducting service and warranty audits, making schedules of remedial actions, ensuring the schedules are met
•Inspecting warehouse condition, controlling warehouse stock levels
•Conducting employee performance reviews, arranging and conducting field trainings
•Providing dealership staff with comprehensive professional advice
Opening new dealerships (launch of 8 service stations):
•Developing structure of a service station (hierarchy, functions, number of employees)
•Training and preliminary testing employees (service standards, warranty policy, working with Ford catalogues and price-lists, main features of vehicles)
•Selecting necessary tools, general service and diagnostic equipment, ordering this equipment and ensuring it is delivered to the dealer
•Developing service documents according to requirements of the manufacturer and laws of Ukraine
•Assisting dealers with forming initial stock of parts
•Reviewing customer complaints regarding the dealership’s performance, resolving disputes and conflicts

Service Adviser

from 08.2000 to 03.2004 (3 years 7 months)
AWT Bavaria, Киев (Official dealer of BMW, Mini)

Conducting preliminary car diagnostics and service write-up
•Organizing repairs and ensuring they are completed
•Timely informing the customer of all changes in repair process, resolving conflicts
•Ensuring repair is completed in a timely and accurate manner
•Accounts receivable control
•Maximizing sales of service department and parts department
•Working with parts catalogues and price-lists
Personal achievements:Meeting sales targets, developing personal qualities and skills required for managing sales and staff
Developing skills of conflict managent

Car Service Technician (Mechanic),Service Advisor, Warranty Administrator

from 08.1994 to 08.2000 (6 years)
Winner Ford Kyiv, Киев (Official dealer of Ford Motor Company)

Education

Kyiv National University of Building and Architecture

Management of organizations/Manager (Economy), Киев
Higher, from 1999 to 2003 (3 years 10 months)

Republican Motor Transport Technical College (Respublikanskiy Avtotransportniy Technicum)

Car Maitenance and Repair / Technician-mechanic, Киев
Specialized secondary, from 1990 to 1993 (2 years 10 months)

Additional education and certificates

Sales Training International/Personnel Management. Fundamentals of leadership and communications

2008

Nordic Training International/Fundamentals of management and planning

2005

Infor manager Training Agency/Customer Service at AWT Bavaria Service Center

2002

Worldwide Direct Market Operations/Service Adisor Training, Problem Solving Techniques

1999

Knowledge and skills

Language proficiencies

• Ukrainian — fluent
• Russian — fluent
• English — above average

References

• Oksana Fedorenko

  Oksana Fedorenko

  Commercial Director, Takeda Ukraine LLC

  Contact details are hidden

• Eduard Atabekyan

  Eduard Atabekyan

  Head of Logistic, International Committee of Red Cross

  Contact details are hidden