Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5844152

Work experience

Sales representative

from 03.2022 to now (2 years 2 months)
Andros Skaris Jewerly Manufactory, Cyprus (Jewerly)

Head manager of entertainment team

from 11.2021 to 02.2022 (3 months)
FUN&SUN Travel, Sharm El Sheikh (Public and business services)

To create an animation/entertainment programme for the hotel.
To be responsible to the hotel management .
To maintain costumes or props.
Promote and sell merchandise.
Complete sales reports or administration as appropriate.

Tour representative

from 04.2021 to 11.2021 (7 months)
Attica Holidays, Cyprus (Tourism)

- Meeting guests at the airport.
- Escorting guests to their accommodation.
- Sale and pre-sale of excursion programs.
- Maintaining an in-depth knowledge of the resort and the local area in order to answer client’s questions.
- Accompanying customers on excursions and acting as a guide.
- Keeping basic accounts and records and writing reports.

Customer support

from 12.2020 to now (3 years 5 months)
IT market solutions, Херсон (IT)

- Provide excellent customer assistance through live chat.
- Identify of needs, support, and quality counseling of clients according to their requests.
- Receive incoming calls and make outgoing calls to the customer base.
- Immediately react to customers' inquiries and decrease the response time to minimum.

Travel agent

from 07.2020 to 10.2020 (3 months)
Freelance, Херсон (Tourism)

- Visited fam trip to Turkey while pandemic.
- Provide exceptional customer service to all clients.
- Active sale of tours, hotel rooms, insurances, etc.
- Telesale of the product without personal meeting.
- Process all reservation request, changes and cancellations received by phone or mail.
- Verify availability of room type and rate.

Tour Representative

from 04.2019 to 07.2020 (1 year 3 months)
Attica Holidays, Кипр (Tourism)

-Meeting guests at the airport.
-Escorting guests to their accommodation.
-Maintaining an in-depth knowledge of the resort and the local area in order to answer client’s questions.
-Accompanying customers on excursions and acting as a guide.
-Keeping basic accounts and records and writing reports.

Travel Agent

from 02.2017 to 03.2019 (2 years 1 month)
Key Tour, Херсон (Tourism)

-Managing bookings for air, hotel and car rent as well as organizing transfers, travel insurance and visas for business travelers.
-Visited UAE, Turkey, Poland, China, Cyprus, Egypt. The last one with information tours, inspected more than 50 hotels, established contacts with host companies.
-Provide exceptional customer service to all clients.
-Process all reservation request, changes and cancellations received by phone or mail.
-Verify availability of room type and rate.

Education

Херсонский государственный университет

Иностранная филология, Херсон
Higher, from 2014 to 2018 (3 years 8 months)

Additional education and certificates

Fam Trip to Egypt

2017

Fam Trip to Egypt

2018

Fam Trip to Cyprus

2018

Fam Trip to Turkey

2020

Knowledge and skills

Language proficiencies

English — advanced

Additional information

-Strong customer focus.
-Strong team player.
-Ability to adapt to change.
-Ability to negotiate.
-Works productively in a high pressure environment.
-Focuses on customer needs and satisfaction.