Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/5902814

Work experience

Customer support representative

from 09.2021 to 03.2024 (2 years 6 months)
Develux Essaypro, Kyiv (Education and science)

- Provided timely and accurate product/service information to customers while effectively resolving complaints and contingencies.
- Utilised problem-solving skills to address customer concerns, identify root causes, and offer optimal solutions, ensuring prompt resolution.
-Successfully upsold products/services by addressing inquiries and proactively suggesting additional offerings.
-Streamlined customer onboarding process by efficiently recording account information and expediting procedures.
- Responded promptly to customer inquiries via various channels, including live chat, email, and social media.
- Managed customer dissatisfaction by effectively addressing issues and communicating feedback to relevant teams.
- Contributed to sales initiatives by generating leads and fostering client relationships.
- Administered order processing and refund procedures under senior management supervision.
- Cultivated client loyalty by implementing problem-solving strategies and proposing process improvements.
- Efficiently managed high call volumes to ensure optimal customer service delivery.

English Tutor

from 04.2020 to 06.2021 (1 year 2 months)
Learn English, Kyiv (Education and science)

- Facilitated instruction aligned with national curriculum standards across specialized subject domains.
- Developed and executed lesson plans to optimize learning outcomes.
- Fostered student engagement in coursework and extracurricular pursuits.
- Collaborated with leadership to advance institutional objectives.
- Evaluated and documented student conduct and progress.
- Provided academic and social mentorship, guiding students to appropriate resources.
- Implemented innovative teaching methodologies to uphold educational excellence.
- Pursued professional development opportunities to enhance teaching proficiency.
- Contributed to administrative functions through active participation in staff meetings.
- Identified and addressed student challenges through tailored support strategies.

Customer support representative

from 04.2019 to 03.2020 (11 months)
Cryptonxt, Kyiv (Finance, banking, and insurance)

- Prioritised client satisfaction by addressing and resolving complaints effectively, providing comprehensive service information, and ensuring positive client feedback.
- Conducted thorough inspection activities to uphold both internal and external standards, guaranteeing the delivery of high-quality products to clients.
- Facilitated the improvement of colleagues' English language proficiency in speaking and writing through collaborative efforts.
- Drafted professional correspondence for customer responses, compiled customer service reports, and consistently adhered to Data Protection Acts regulations.
- Verified order accuracy, adeptly managed challenging customer interactions with tact and firmness, and responded promptly to diverse situations.

Education

Bogomolet national medical university

Medicine, Kyiv
Higher, from 2016 to 2022 (6 years)

Additional education and certificates

European university

2016,3 months

Knowledge and skills

Language proficiencies

• English — fluent
• Russian — average

Additional information

- I possess advanced proficiency in both written and verbal English communication, enabling seamless interaction with diverse audiences.
- My adeptness in customer engagement ensures effective communication and satisfaction.
- Excelling in multitasking, I am adept at thriving in high-pressure environments.
- I am eager to learn and grow through mentorship from seasoned colleagues.
- My work is characterized by efficiency and effectiveness, consistently delivering quality results.
- I strongly uphold the belief that superior communication skills are pivotal to achieving success.
- As an active listener, I diligently attend to work-related information with meticulous detail.