Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/5945974

Language proficiencies

English — fluent

Additional information

Kristina Pekur
Address: United Arab Emirates, Dubai
Nationality: Ukrainian
Date of Birth: 27.09.1996
Phone: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)

Education
Hospitality, tourism Kiev College of Hospitality Management Sept 2011 — June 2015
Tourist Business Management Kyiv National University

Work experience
United Arab Emirates:
Play Restaurant and Lounge -Dubai February 2020—Current
• Registration guest through the Resv5 System.
• Receiving and Replying for all the correspondence (Letters, Emails. Online
Communication programs)
• Implement the registration System by phone calls from the Customers
• Hospitality the Customers to the restaurant tables
• Supervising for the cleanliness of the place

Dubai Parks and Resorts, LEGOLAND Sept 2016 — February 2018
Guest Service Representative
Dubai, UAE
Show park guests how to simulate a programming robot, robotic.
Handle guests with etiquette manner and showing them the robots in fluent and enjoyable way.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies Take the extra mile to engage customers.

Zima Letta June 2016 — Sept 2016 Assistant to Director - Account(web) Kiev, Ukraine
• Blogging.
• Renewing a web site.
• Communicating by e-mail with customers, Preparation of contracts.
• Selection of stage.
• Rendering hotels / tours / tickets.
• Assisting in developing and implementing plans and goals for the department Working
with the director to coordinate and supervise daily operations Ensuring compliance with
regulations and internal policies.
• Assist in developing and implementing plans and goals for the department Work with
the director to coordinate and supervise daily operations Ensure compliance with
regulations and internal policies.
• Monitor attainment of objectives.
• Undertake staffing responsibilities (hiring, training, evaluating etc.) Assist in budgeting
and monitoring expenses.
• Maintain scheduling of events and represent the company when needed Create reports
and submit them to the director or other executives. Kazatsky Stan May 2016 — June 2016
Interned at the hotel Kiev, Ukraine
• Greeting a guest, check in and settle guest accounts while ensuring all service standards are followed;
• Assist guests regarding hotel facilities in an informative and helpful way;
• Answers, screens and redirects all incoming phone calls;
• Respond to each Guest who approaches the Reception Desk.
• Booking rooms and other facilities of the hotel online in telephone.

Kilit Global – TEZ tour & Biblioglobus April 2015 — Sept 2015 Transfer Guide and Assistant Hotel Guide (Turkey)
• Meeting and departure of guests from the airport to the hotel and back;
• Providing information about the company's tours;
• Conduct information meetings in a hotel;
• Sale excursions during the meetings

Prospect Travel July 2014 — Sept 2014 Tourism Assistant to Director
Kiev, Ukraine
• Promoting existing tourist attractions through advertising campaigns, developing promotional literature including artwork, writing press releases and copy for tourism guides/newsletters.
• Carrying out research of existing tourist attractions to gain customer feedback in order to make improvements Researching local history and local people's views in order to develop potential new tourist attractions.
• Working with the media and other local partner organizations to raise the profile of the local area, generate positive publicity and create a brand identity for the area.
• Organizing exhibition stands at conferences and holiday shows, both nationally and overseas, to promote the area Organizing special and seasonal events and festivals.
• Providing support, guidance and sometimes administering funding for local tourism- related business and advising new tourism businesses.
• Encouraging the development of new jobs within the tourism sector Bringing in tourism development funding to the area.
• Assessing the impact that any planned developments may have upon the local environment weighed against the potential benefits.
• Consulting with local tourism businesses such as tour operators, restaurants and guesthouses, to assess the effectiveness of current tourism development policies and to develop an overall tourism development strategy.