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Work experience

Technical support specialist

from 10.2022 to 02.2023 (4 months)
Howly, Дистанційно (IT)

Conducted technical support in chats remotely, consulting and troubleshooting different cases, including devices-related issues (PC, iPhone, Android, printers), home appliances, and online services (marketplaces, accounts, etc) in English. Received good overall scores for work (overall scores for chats were 97% and well-executed KPI). Worked in Zen-desk, Slack, Hibob, Notion, Solid, etc. Clients were from many countries, but mostly from UK and USA.

Export manager, sales agent

from 07.2019 to 12.2019 (5 months)
Megacity, Харьков (Оптова торгівля, дистрибуція, імпорт, експорт)

I was selling stone-coated roof tiles abroad through active sales and cold calls to the following countries: Armenia, Georgia, Greece, Denmark, India, Nigeria, Czech Republic. I collected info into CRM database. English and Russian were used in communication with potential clients. I had been learning about the company and its specific kind of product from scratch within two weeks to start the selling process, gathered info about companies in different languages using searching tools, constantly maintained communication with clients via phone and email, did analytics in Excel, and sent samples.

Project manager

from 12.2017 to 10.2018 (10 months)
Teens Party, Полтава (Шоу-бізнес, мистецтво, культура)

I organized and held teenage parties under the Teens Party brand in partnership with a crew. I personally invested capital in the project and managed financial and managerial accounting using Excel spreadsheets. I also developed an Instagram account and managed social media, including targeted advertising on Facebook and Instagram. We held prize draws and invited artists, including participants from Ukraine's talent show and X-factor, as well as popular rap artist Artem Loik.

Contact Center Operator, Customer Service Specialist

from 08.2017 to 07.2018 (11 months)
Global Bilgi, Харьков (Телекомунікації, зв'язок)

I was working on the incoming line, which included: booking and rebooking tickets, as well as providing services in the field of air transportation (including meals, adding pets, and processing payments), dealing with conflicting clients, working in stressful situations, working in a responsible position that involved advising and operating in complex systems (Amadeus, Quickres) at the client’s request, a conversation in English with representatives of different nationalities, providing high-quality and competent dialogue (was noted as the best operator of the quarter for KPI and the best operator of the quarter in the quality of service).

Education

Kharkiv national economic university

Banking, Finance and Insurance. Customs control, Харьков
Higher, from 2018 to 2019 (1 year 3 months)

Master, specialty is Customs control. Professional teachers, as well as current practitioners and entrepreneurs in this domain help students in the field of customs declaration and cargo transportation.

Karazin University, National University of Kharkiv

Economics, Finance and credit, Харьков
Higher, from 2014 to 2018 (3 years 9 months)

I received a bachelor's degree in specialty of finance and credit . I have knowledge of economics, finance, accounting, management, banking, business processes and so on, but anyway due to a greater degree of knowledge of English (watching lectures and reading articles) and self-education.

Additional education and certificates

CFA project, analysis of Nestle company, market, financial statements in English according to Western standa

3 months, 2018

Newtone english courses

7 months, 2017

Knowledge and skills