Somtochukwu

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6327683

Work experience

Chief Wellness Officer/Customer Success Manager

from 06.2022 to now (1 year 11 months)
Non-profit Organization, Other countries (Public and business services)

I ensure that the work environment is relaxed, jovial and comfortable. I strived to maintain positive mental health among workers and friends giving room for growth and development.

I looked out for everyone under my care and was actively involved in checking up on people via calls and messages.

I am generally responsible for the energy of the work environment and making the it conducive with choice of colors, plants and creating an energizing work space/environment.

Customer Support Representative/Office Desk Manager/Personal Assistant

from 06.2020 to 02.2022 (1 year 8 months)
Wow buds, Kharkiv (Retail)

I served as the company’s first point of contact and my responsibilities were accepting online orders from customers via chat and calls before passing them to the shipping department. I also kept in touch with the customers resolving any issues they might have with their orders till they received them.

I also worked as the personal assistant to my team leader and my responsibilities included organizing meetings, scheduling online events, taking calls for the team lead and planning their meeting schedule for each day.

I was part of weekly review meetings providing feedbacks on sales and customer satisfaction in general.

Recruiter

from 02.2018 to 02.2020 (2 years)
Lighters' Empire, Other countries (Recruiting and HR)

I was responsible for organizing meetings at the request of senior management to clearly outline talent recruitment objectives and this entailed knowing the roles available, identifying the perfect candidates, interviewing them and finally recruiting the best for our team.

Once the candidate is recruited, I was tasked with understanding the strengths and weakness of the newly recruited for the purpose of supervising and onboarding.

I conducted and managed phone interviews, text interviews and on-site interviews.

I also ensured a stressfree onboarding process while enhancing the ability of each new recruit to work independently

Sales Representative

from 08.2016 to 01.2018 (1 year 5 months)
Maka Services, Other countries (Education and science)

Managed production and sales.

I was actively involved in the distribution channel of the company to ensure that the desired goods and services got to the customers while staying in constant communication with clients and updating them. I also kept track of the dispatcher to make sure they arrived within the specified timeframe.

Education

VN Karazin National University School of Medicine

Medicine, Kharkiv
Higher, from 2020 to 2026 (6 years)

Medicine deals with saving and restoring of health to the sick through diagnosing and treatment of diseases. There are different interesting fields in medicine eg cardiology, gynecology, pediatrics, public health etc. As medical doctors we are trained and cultured that our patient is our priority so we work hard to achieve that because the health of our patients and everyone is our priority. I enjoy studying medicine in Ukraine, I admire the culture, I'm working on developing my Ukrainian language skills till I become a fluent speaker.

Additional education and certificates

Groward Consults- Content Creation MasterClass

2020

International Business Management Institute, Berlin- Human Resource Management

2023

International Business Management Institute, Berlin- Essential Management Skills

2023

International Business Management Institute, Berlin- Strategy and Operations

2023

International Business Management Institute, Berlin- Marketing and Communications

2024

International Business Management Institute, Berlin- Economics and International Business

2024

International Business Management Institute, Berlin- Finances and Accounting

2024

Knowledge and skills

Language proficiencies

• English — fluent
• Dutch — beginner
• Ukrainian — beginner

References

Joseph Israel James Junior

Joseph Israel James Junior

Customer Care Expert, Sales Representative and Human Resource Manager/Supervisor

Additional information

I am a hard working, highly intellectual, competent, dedicated, diligent worker and have a great deal of experience. I am a team player but also have the ability to work independently. I am time conscious and always deliver within the specified timeframe while leaving enough time for the management to review and provide feedback for improvement. With my numerous talents, I believe I am nothing short of a positive addition to any team. I am highly flexible and adaptable as shown by the various positions I have handled.
I enjoy reading and travelling to gain knowledge about different cultures and people.