Olena

Customer relations manager

Considering positions:
Customer relations manager, перекладач англійської, Support specialist, фахівець з логістики, диспетчер, менеджер з продажу
Employment type:
full-time
Age:
46 years
City:
Kyiv

Contact information

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Work experience

Бухгалтер

from 03.2026 to 08.2026 (6 months)
N/A, Київ (Послуги для населення та бізнесу)

Follow up unpaid invoices, resolve issues, call and write letters to payers in order to resolve issued and make sure invoices are paid.

Консультант з продажу

from 06.2022 to 02.2026 (3 years 9 months)
N/A, Київ (Маркетинг, реклама, PR)

Consulting clients in finance and investing

AR Accountant

from 07.2021 to 02.2022 (8 months)
ANT Capitel, Київ (Accounting)

Follow up unpaid invoices, resolve issues, call and write letters to payers in order to resolve issued and make sure invoices are paid.

Marketing Consultant

from 02.2021 to 06.2021 (5 months)
Inkom Service Luks, Київ (Finance, banking, and insurance)

Consulting clients in finance and investing.

Dispetcher (New York City, USA)

from 02.2020 to 07.2020 (6 months)
Myle, Київ (Taxi)

Assisting passengers and drivers with customer service and problem solving. Monitoring timely work of the drivers.

Customer Relations Manager (Glovo, Kiwi.com)

from 03.2019 to 01.2020 (11 months)
Teleperformance Ukraine, Київ (Tourism)

• Fast and high-quality customer service in telephone, chat and e-mail mode.
• Solving all issues related to booking tickets (payment, change, additional services, data adjustment, force majeure).

Call Center operator

from 10.2018 to 01.2019 (4 months)
Silpo Food, Kyiv (Retail)

• Fast and high-quality customer service over the phone.

Procurement Accountant

from 02.2016 to 09.2017 (1 year 8 months)
Interregional Center of Jewelry Art of Kyiv, Kyiv (Education and science)

•Post and follow orders of goods and services in Prozorro.
•Communicate with possible suppliers, update information in the system. Obtain, follow agreements with clients. Update System with agreement information.
•Preparation of bank reconciliations, monthly financial statements.

General Manager of American Embassy Employee Association

from 07.2014 to 09.2015 (1 year 3 months)
Embassy of the United States of America, Kyiv, Ukraine, Kyiv (Retail)

•Managed AEEA operations including: Commissary, salon apartment rentals, and member services (ticket sales, dry cleaning, equipment rentals, internet setup, etc.).
•Supervised AEEA employees, including full time, part time, and temporary staff. Trained and mentored employees to upgrade skills and competency levels. Produced annual (and occasional) written reviews of employees’ performance and held counseling sessions with employees.
•Prepared and submitted reports as set out in the FAM or required by the Office of Commissary and Recreation Affairs or the Board of Directors, including: association prepared financial statements (profit and loss, balance sheet, and cash flow); ensured document compliance: the Charter, the Bylaws, the License agreement.
•Worked closely with an independent auditor and submitted to the Office of Commissary and Recreation Affairs yearly audit reports that covered the Association financial information, internal controls, and key management issues.
•Worked with local and international vendors to order products for the Commissary, including food, household items, liquor, and gift shop items. Provided Association members with the variety and assortment of goods to guarantee customer satisfaction and profitability of the operations.
•Developed new services for the AEEA: beauty salon, weekly customized food orders (artisan bread, cheese, and organic vegetables), and catering (picnics for approximately 200 people).

Education

University of Baltimore, Baltimore, MD, USA

Bachelor of Science in Business Administration, concentration in Accounting, Baltimore, MD, USA
Higher, from 2004 to 2006 (2 years)

Knowledge and skills

  • MS Excel
  • MS Word
  • MS Access

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