Paul

Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/6156283

Work experience

Customer Support representative

from 11.2021 to 02.2022 (3 months)
Henry's List, Киев (Public and business services)

Answer calls, solve problem situations according to instructions
Support and conduct activities related to our company
Troubleshoot all aspects with the objective of providing excellent customer service

Dispatcher/Booking Agent

from 01.2021 to 10.2021 (9 months)
Repair Porter, Киев (Customer service)

We receive US calls and we dispatch technicians to repair appliances, handle booking, complaints, cancelations, anything they throw at you, We used RingCentral and Bookjobsnow.

SEO copywriter

from 04.2020 to 12.2020 (8 months)
Parimatch, Kyiv (Education and science)

Write articles on betting sites and update and rewrite the old one,for different countries for Parimatch

SEO copywriter

from 10.2019 to 04.2020 (6 months)
Fitness Forever, Kyiv (Commence)

Write unique articles of our products for the company site

Pharmacy sales manager

from 06.2019 to 10.2020 (1 year 4 months)
Pharmacy Network, Kyiv (Customer service)

Sale of goods of the company by phone, communicating with customers from the USA by phone and e-mail (we provide you with the data of customers and there are no cold calls in our company);
Staying in touch with customers

Customer Support Representative

from 10.2018 to 06.2019 (8 months)
Evoplay, Киев (IT)

Assist consumers with their queries and do activities fo them through the company using Gmail and Roundcube

Education

Medicine school

Medicine, Kyiv
Higher, from 2017 to 2024 (6 years 9 months)

Knowledge and skills

Language proficiencies

English — fluent

Additional information

thanks for the opportunity
I would be a great addition to your team because
Solid foundation of customer care and relations, with vast experience in the field
Excellent talent for using strategies to deescalate irate clients
Strong interpersonal skills, with the ability to relate and empathize with people of varying personalities and from all walks of life
Fluency in English, with excellent communication skills both in verbal and written communication
Proficiency in numerous computer applications and software, including CRM, business processes, robots, triggers and all that is in the portal,MS Word, Power Point, Excel, and several others
Highly motivated and driven to achieve set goals and targets
Ability to maintain a calm and composed manner when dealing with potentially explosive client situations
Superb ability to multitask, able to handle multiple duties and responsibilities without sacrificing quality of work
Possess a fun and vibrant personality that customers find refreshing and appealing
Excellent leadership skills, with a unique talent for handling and resolving conflicts within the team
Great team player and excellent independent worker
Excellent oral and written skills
Stellar customer service skills
Commendable problem-solving skills
Good interpersonal skills
Impressive critical thinking skills
Excellent record-taking capabilities
Good decision-making skills
Retentive memory
Proficiency in English