Paul
Dispatcher, Booking Agent, 14 000 UAH
- Employment:
- Full-time.
- Age:
- 23 years
- City of residence:
- Kyiv
- Ready to work:
- Kyiv, Remote
Contact information
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Work experience
Customer Support representative
from 11.2021 to 02.2022
(3 months)
Henry's List, Киев (Public and business services)
Answer calls, solve problem situations according to instructions
Support and conduct activities related to our company
Troubleshoot all aspects with the objective of providing excellent customer service
Dispatcher/Booking Agent
from 01.2021 to 10.2021
(9 months)
Repair Porter, Киев (Booking Customer service)
We receive US calls and we dispatch technicians to repair appliances, handle booking, complaints, cancelations, anything they throw at you, We used RingCentral and Bookjobsnow.
SEO copywriter
from 04.2020 to 12.2020
(8 months)
Parimatch, Kyiv (Education and science)
Write articles on betting sites and update and rewrite the old one,for different countries for Parimatch
SEO copywriter
from 10.2019 to 04.2020
(6 months)
Fitness Forever, Kyiv (Commence)
Write unique articles of our products for the company site
Pharmacy sales manager
from 06.2019 to 10.2019
(4 months)
Pharmacy Network, Kyiv (Customer service)
Sale of goods of the company by phone, communicating with customers from the USA by phone and e-mail (we provide you with the data of customers and there are no cold calls in our company);
Staying in touch with customers
Customer Support
from 10.2018 to 06.2019
(8 months)
Evoplay, Kyiv (IT)
Assist consumers with their queries and do activities fo them through the company using Gmail and Roundcube
Education
University
Kyiv
Secondary, from 2018 to 2024 (5 years 9 months)
Knowledge and skills
Language proficiencies
English — fluent
Additional information
Good day
thanks for the opportunity
I would be a great addition to your team because
Solid foundation of customer care and relations, with vast experience in the field
Excellent talent for using strategies to deescalate irate clients
Strong interpersonal skills, with the ability to relate and empathize with people of varying personalities and from all walks of life
Create a content strategy along with the marketing department
Fluency in English, with excellent communication skills both in verbal and written communication
Proficiency in numerous computer applications and software, including MS Word, Power Point, Excel, and several others
Write SEO texts. Blog posts. Website content.
Highly motivated and driven to achieve set goals and targets
Ability to maintain a calm and composed manner when dealing with potentially explosive client situations
Superb ability to multitask, able to handle multiple duties and responsibilities without sacrificing quality of work
Possess a fun and vibrant personality that customers find refreshing and appealing
Excellent leadership skills, with a unique talent for handling and resolving conflicts within the team
Great team player and excellent independent worker
Excellent oral and written skills
Stellar customer service skills
Commendable problem-solving skills
Good interpersonal skills
Impressive critical thinking skills
Excellent record-taking capabilities
Good decision-making skills
Retentive memory
Proficiency in English
More resumes of this candidate
14 000 UAH
Kyiv, Remote
Higher education · Full-time
- Customer Support representative, Henry's List, 3 months
- Dispatcher/Booking Agent, Repair Porter, 9 months
12 000 UAH
Kyiv, Remote
Higher education · Full-time
- Customer Support representative, Henry's List, 3 months
- Dispatcher/Booking Agent, Repair Porter, 9 months
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