Elena
Customer Support Specialist
- Employment:
- Full-time, part-time.
- Age:
- 37 years
- City of residence:
- Dnipro
- Ready to work:
- Dnipro, Remote
Contact information
The job seeker has entered a phone number, email, address and Facebook.
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/6179768
Work experience
Call center operator
from 11.2018 to 04.2020
(1 year 5 months)
Vodafone Украина, Dnipro (Telecommunications and networking)
Consultation for postpaid, English-speaking customers on products and services of the company
I have learnt to memorize a great deal of information in a short time. I am able to start and run a few processes, working with different computer software at the same time. I can listen to the client carefully. I do my best in giving new information quickly and clearly. I am proactive: I find, offer and activate the service that client needs and that makes good impression about the company.
Manager, English teacher
from 10.2012 to now
(11 years 7 months)
Polyglotgroup, Novomoskovsk (Education and science)
oWork and teach remotely
oTeach English to non-English speakers of varying age and skill level
oTeach Russian to English-speaking students
oRecruit, staff, train and support employees
oCollaborate on media for marketing. Seek for methods and means of expanding client base
During this period the income of the regional office has grown 8 times. Along with English, Polish, German, Spanish and Italian are taught in the centre. We successfully collaborate with native speakers to work on clients` and teachers` speaking skills. Good feedbacks are received from our customers.
English teacher
from 02.2012 to 10.2012
(8 months)
Polyglotgroup, Novomoskovsk (Education and science)
oSuccessfully completed special course for teachers in Polyglotgroup based on communicative approach.
oDeveloped a scope and sequence of learning activities using course objectives and student learning goals
Engineer
from 01.2008 to 02.2012
(4 years 1 month)
RIM 2000, Dnipro (IT)
oProject designation for widening current, improving and further development of computer networks and communications for the company.
oConsulting on choice and implementation of equipment and software for telecommunication systems
Education
National Mining University
Department of Information Technologies, Dnipro
Higher, from 2003 to 2008 (4 years 9 months)
Major in Administrative management in the field of information security with limited access
Got a qualification of engineer of information security, a university teacher
Additional education and certificates
Ukrainian-American linguistic centre of National Mining University. Successfully completed English language intensive course
2009, 2 years and 6 months
Knowledge and skills
Language proficiencies
- English — advanced
- Polish — beginner
Additional information
Setting goals and being fully engaged in the process I am persistent in getting the result. I am interested in seeking and organizing alternative, motivating programs and activities for the staff. I am ready to leave my comfort zone, to study something new. It makes me happy to develop and realize my creativity. Understanding and accepting people`s vision, motivating them, feeling empathy has always been interesting for me. I believe it is possible to find an approach to anyone if you truly want and need this.
“The best way out is always through,” - Robert Frost.
More resumes of this candidate
10 000 UAH
Dnipro
Higher education · Full-time, part-time
- Manager, English teacher, Polyglotgroup, 5 years 6 months
- Call center operator, Vodafone Украина, 1 year 5 months
Similar candidates
Technical Support, IT Technician, Web developer, help desk manager
25000 UAH, Rivne, Remote
Спеціаліст Service Desk
Lviv, Remote
Спеціаліст по роботі з клієнтами (тех. підтримка), customer support specialist
24000 UAH, Kyiv, Remote
Спеціаліст help desk
60000 UAH, Remote
Администратор системы, IT-специалист (service desk, 1, 2 level)
Dnipro
Customer support agent (Intercom, Zoho, Omnydesk, Live Chat, Help Desk)
23500 UAH, Lutsk, Remote