Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6257107

Work experience

Face to face fundraiser

from 05.2023 to now (1 year)
Promotek, Other countries (Marketing, advertising, and PR)

Have an amazing track record of 50 and above sales per month

Customer Support Representative

from 12.2021 to 02.2022 (2 months)
Reaofinance, Kyiv (Finance, banking, and insurance)

Analyzed financial information obtained from clients to determine financial strategies for meeting clients' financial objectives.
• Developed customized sales techniques to successfully sell and upsell financial services to new and existing clients.
• Assessed risk and made appropriate decisions.
• Managed over 78 accounts across Europe.
• Grew client base by at least 10% every month.

Customer Support Specialist

from 09.2020 to 12.2021 (1 year 3 months)
Oinvest, Kyiv (Finance, banking, and insurance)

• Handled over 90 calls daily, signing up new customers, retrieving customer data, and presenting company products and services.
• Provided basic technical support for clients on a wide range of company services, resolving issues at an 85% rate.
• Memorized an entire line of company products, including prices and specials, to better serve the customers.
• Remained calm and empathetic, even in moments of customer dissatisfaction.

Education

Ternopil national medical university

Medicine, Ternopil
Higher, from 2017 to 2023 (6 years)

Recently graduated from Ternopil National Medical university

Knowledge and skills

Language proficiencies

English — advanced

Additional information

Highly motivated and customer-oriented Customer Support Specialist with over 2 years of experience in handling customer inquiries, resolving technical issues, and providing excellent customer service. Possesses considerable experience in the administrative, hospitality, and marketing fields, with a track record of delivering major operational improvements and orchestrating people, schedules, and resources for optimum productivity, efficiency, and quality.