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Work experience

Manager of Processing department

from 04.2021 to now (3 years 2 months)
Envio, Удаленно (IT)

Handling incoming calls, chats, emails - assisting customers
Working with vendors, solving account and order issues
Creating reports in order to improve sales tendency
Finding solutions for decreasing cancellation and return rate
Managing team work

Analytic

from 09.2019 to 04.2021 (1 year 7 months)
Nexteum, Удаленно (Selling)

Analysing statistic and trend of the company. Decreasing level of cancellation upon report outcome.

Customer support representative

from 08.2017 to 09.2019 (2 years 1 month)
Nexteum, Удаленно (Selling)

Handled 60+ tickets a day including phone calls and emails. Assisted customers with variety of product issues. Found solutions to keep customer stuffed in order to earn further business.

Education

Черноморский Национальный Университет имени Петра Могилы

Филология (английский,немецкий) - бакалавр, Николаев
Unfinished higher, from 2014 to 2018 (3 years 9 months)

Language proficiencies

English — fluent