Максим

Contact information

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Work experience

System Administrator

from 06.2021 to 01.2022 (7 months)
IMC, Kiev (Internet company)

Configuring routers, switches. Solution of issues of routing streams. Connection of legal entities and individuals. Help from technical support if they cannot handle the task.

Technical manager

from 05.2019 to 03.2020 (10 months)
"BT.9. Ukraine", Kiev (The company is a supplier of integrated solutions for real-time temperature chain management (CCM). Its X, Киев (Transportation, Logistics, Warehousing, International Logistics)

Consulting and supporting users, as well as monitoring the temperature chain during the supply and storage of goods.

Technical support specialist

from 10.2017 to 08.2018 (10 months)
FMGroup, Kiev (Restaurant business, TARANTINO family restaurant chain), Киев (Restaurant, Food Service Industry, Fast Food)

Technical support for the restaurant chain. Consultation on technical issues of users. System administration.

Telecommunications engineer

from 01.2006 to 09.2016 (10 years 8 months)
Eurotranstelecom, Kiev (The company "Eurotranstelecom" was created to build fiber-optic lines along the railways of Ukraine. The, Киев (Fiber Optic Communications)

Accidents were detected by our Network Monitoring System.
My responsibility was to monitor accidents on our network throughout Ukraine and abroad, 24/7, seven days a week. Our department consisted of 4 people, worked in shifts.
The main work consisted of receiving a phone call or e-mail from customers with a complaint about the service provided, as well as registering problems that appeared on the monitoring system.
All incoming complaints from customers by phone or email were logged in BugZilla.
When a complaint was received, the problem was analyzed, if the problem could be solved on our own, it was solved by our department. If it was impossible to solve the problem by our department, the problem was passed on.
If there was a complaint about the deterioration of communication related to problems in the IP sector, the problem was transferred to the IP department.
Problems on the backbone network, connecting new clients or adding new settings related to adding capacity to existing clients was performed by SDH DWDM department

Education

State University of Information and Communication Technologies, Kiev

Telecommunications, Киев
Higher, from 2001 to 2005 (4 years 2 months)

Telecommunication Systems and Networks

Additional education and certificates

School of English "Bridge School" (I have a certificate)

2012 - 2014

Knowledge and skills

Language proficiencies

• Russian — fluent
• Ukrainian — fluent
• English — above average
• German — beginner

Additional information

• Ability and experience to assemble a PC, finding and replacing a faulty one.
• Knowledge and experience in setting up Android phones/smartphones/tablets.
• Windows/XP/7/8.1/10 - expert.
• Linux - user.
• Active equipment: Huawei, Cisco, Eltex, Dell, EdgeCore, LG, HP, BDCom, GCom, MikroTik.
• Bugzilla, Nagios, Zabbix, SDH, DWDM, TCP/IP, UDP, OSI, SMTP, IMAP, POP3, DHCP, DNS, VLAN, Telnet, EoIP.