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Work experience

Customer Acquisition Manager

from 01.2025 to 02.2026 (1 year 2 months)
logistic company, Lviv (Auto business and auto service)

- Sourced and acquired clients via cold/warm leads, messengers, and email.
Resolved operational logistics issues and handled claims promptly.
- Managed full-cycle applications in CRM, monitored deadlines, and prepared reports.
- Prepared contracts, invoices, and supporting documentation.

Key Skills: Conflict resolution under stress, high-volume request management, and professional business communication standards.

Sales manager

from 05.2022 to 09.2024 (2 years 5 months)
Toyota Center Lviv "Diamant", Lviv (Auto business and auto service)

- Conducted complex negotiations and business correspondence (Ukrainian/English).
- Operated 1C software and reporting systems confidently.
- Managed contract signing and client support through all stages.
- Analyzed market trends and competitor activity.

Achievements: Proven ability to handle diverse client types while remaining calm; skilled at identifying client needs to provide relevant solutions and persuasion.

Sales manager

from 09.2019 to 03.2022 (2 years 7 months)
Premium luxury cars, Lviv (Auto business and auto service)

- Provided full support for client inquiries and led negotiations.
- Collected and analyzed data for decision-making and monitored market trends.

Achievements: Quick problem-solving in non-standard situations; experience with high-demand clients; managed multiple deals simultaneously; handled legal contracts.

Education

Penitentiary Academy of Ukraine

Master’s Degree in Law, Chernihiv
Higher, from 2016 to 2018 (2 years)

National Academy of Internal Affairs

Bachelor’s Degree in Law, Kyiv
Higher, from 2012 to 2016 (4 years)

Additional education and certificates

Cambridge A2 Key Exam (KET)

1

Knowledge and skills

• MS Excel
• MS Word
• Knowledge of office programs
• Working with objections
• The ability to persuade
• Telephone sales skills
• Desire to learn and develop
• Technical support for users
• Competent oral and written language

Language proficiencies

English — average

Additional information

Life Principles: Responsibility for results, continuous development, honesty, and transparency.

Key Achievements: Experience in the premium segment (Toyota) meeting global service standards; expert in crisis management and logistics dispute resolution; history of long-term workplace stability.

Career Goals: Seeking a role with professional growth opportunities, clear structured processes, and a collaborative corporate culture.