Галина
Бизнес-аналитик
- Employment:
- Full-time, part-time.
- Age:
- 34 years
- City of residence:
- Kyiv
- Ready to work:
- Kyiv, Remote
Contact information
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Work experience
Business analyst
from 09.2020 to now
(3 years 8 months)
startup, Киев (Public and business services)
Main responsibilities:
Competitors analysis;
Requirements documentation (user stories, acceptance criteria);
Creating mackaps in Miro;
Development and writing of documentation;
Working with customer requirements, conducting questionnaires and
interviewing stakeholders.
Head of customer service
from 12.2012 to now
(11 years 5 months)
Фитнес клуб Подолский, Киев (сфера услуг)
Results and achievements:
• Systemizied theworkof administrators
• Developed the department's budget (for the first time in
company's history)
• Developed a project to automate business processes using CRM
system
• Formed and automated budget for cost allocation of the customer
service department
• Coordinated the project of business processes automation of a
fitness club using the new CRM system"1C fitness" • Coordinated to reorganize the company's business processes has
been launched to study their impact on the company's stakeholders
• I was engaged in sales for 4 years
Education
Kyiv National Economic University named after Vadim Hetman
Master of business administration, Киев
Higher, from 2018 to 2020 (2 years 2 months)
I studied operational management, Lean methodology (developed a project warehouse stocks based on the company), finance, project management, course on HR manager.
Additional education and certificates
Course Change Managers ChangeImpulse ACMP QEP
2019
Basic Facilitation Skills Course School of Constructive Conflict
2020
Business analytics Hillel IT School
2020
Knowledge and skills
Language proficiencies
English — above average
Additional information
ChangeImpulse ACMP QEP Course Change Managers
ChangeImpulse ACMP QEP
On the course, I gained practical skills in working on projects with changes
(transformation Initiation: Visioning - Shaping and Planning - Design - Service Creation and Realisation - Providing and Transition - Stabilisation - Benefits Realisation)
Basic Facilitation Skills Course
School of Constructive Conflict
I gained tools for the accumulation and structuring of information, rules for group work, unproductive group behavior: how to cope, tools for developing an action plan in a group
Business analytics
Hillel IT School
I obtained new knowledge and skills in business analysis and used it in my work - " coordinated the development of mobile app for the fitness industry, available
through: https://podolsky.atlassian.net/l/c/6a3MF151
More resumes of this candidate
Kyiv
Higher education · Full-time, part-time
- Руководитель клиентского сервиса, Клуб активного отдыха Подольский, 6 years 6 months
- Sales manager, Queen fitness club, 4 months
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