Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6579486

Work experience

Sales Team Lead

from 05.2015 to now (9 years 1 month)
ZoomSupport, Рівне (IT)

- Providing quality high-end support and customer service in online chat and during the call to achieve customer satisfaction;
- Offer company services and persuade potential customers to buy a product or service;
- Work with customer failures and resolve complaints, identify and evaluate customer requests to meet their need
- Work to improve the ongoing processes of the sales department through a culture that promotes continuous improvement and innovation;
- Manage a team of sales agents;
- Identify the strengths of team members and help agents use them effectively
- Motivate the team as a whole and agents individually to achieve business goals
- Keep records, documentation and prepare relevant reports on the work of the team/agents
- Develop projects aimed at improving the efficiency of the team
- Responsible for team performance indicators

Education

Національний університет Острозька Академія

Факультет романо-германських мов, Острог
Higher, from 2012 to 2017 (4 years 6 months)

Language proficiencies

• English — above average
• French — beginner
• Russian — fluent