Resume from February 26, 2021

Ihor

Customer service representative, Salesforce, Pardot Admin, 54 000 UAH

Employment:
Full-time, part-time.
Age:
35 years
City of residence:
Odesa
Ready to work:
Odesa, Remote

Contact information

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Education

Odessa National Pedagogical Univerity named after K. D. Ushynsky

Roman-German Philology, Одеса
Higher, from 2004 to 2008 (3 years 8 months)

Bachelor of Arts

Knowledge and skills

MS Office MS Outlook Salesforce

Language proficiencies

English — advanced

Additional information

IHOR POPOV
5B, Gagarin plateau, Odessa, Ukraine 65000 |
(C) [open contact info](look above in the "contact info" section) |
[open contact info](look above in the "contact info" section)

Professional Summary

More than 12 years of distinctive involvement across business development, customer
acquisition and support, marketing and project management, brings structured approach and
best sales practices to project. Outstanding experience in leading large multi-disciplined teams
and implementing measurable service improvements ensure that investors and customers will
receive an increasingly efficient, effective and customer focused service.

Skills

Creative problem solver Excellent time management skills
Strong client relations Negotiation expert
Proficient in cash management Effective workflow management
Quick learner Skilled trainer
International sales support English language working proficiency
MS Office proficient Salesforce/Pardot administration

Work History

Salesforce/Pardot Administrator (remote) 02/20 to current
Business Development Representative
IGM Tecnology Corp – Toronto, Canada
• Administration of Company’s Salesforce Leads & Contacts data.
• Creating various Salesforce reports and dashboards.
• Salesforce onboarding and training of new employees.
• Ensuring the prospects’ data is up to date.
• Building email campaigns structure.
• Launching email campaigns and tracking prospects’ activity.
• Following up with warm leads via email and phone calls.
• Booking demos for the sales team.

Sales Development Representative/Executive (Remote) 01/19 to 02/20
SkyStarTrade.com – San Francisco, United States
• Collecting potential prospects’ data using different web channels.
• Contacting potential prospects through cold calls and emails.
• Qualifying leads from marketing campaigns as sales opportunities.
• Presenting the company to potential prospects.
• Identify prospect's needs and suggest appropriate products.
• Build long-term trusting relationships with prospects.
• Proactively seek new business opportunities in the market.
• Developing new market’s opportunities.
• Report to the Sales Manager on sales results.
• Preparing monthly reports.

COO (Sewing Factory) 09/18 to 01/19
Barbatextile.ua – Odessa, Ukraine
• Spearheading strategies to steer the company’s future in a positive direction.
• Working together with key participants to compile the budget.
Monitoring invoices, money handling procedures, accounting and bank processes.
• Delegating responsibilities to ensure staff members grow as capable participants.
Employing various initiatives to coach employees to optimize their capabilities.

Sales Manager 09/18 to 01/19
Platio.uk (Start-up)
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding
their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition
status

Quality Inspector 08/2017 to 09/18
Group of Companies "Imperial" – Odessa, Ukraine
• Discarded and rejected products, materials and equipment that did not meet
specifications.
• Routinely checked measuring equipment to resolve testing problems.
• Ensured that all health and safety guidelines were followed.
• Tested products or subassemblies for functionality or quality.

Department Director 12/2016 to 08/2017
Silpo-Food Ltd – Odessa, Ukraine
• Interviewed job candidates and made staffing decisions.
• Managed staff of 7 sales associates.
• Assigned employees to specific duties to best meet the needs of the store.
• Reordered inventory when it dropped below predetermined levels.
• Instructed staff on appropriately handling difficult and complicated sales.

Self Employed Salesman 12/2008 to 12/2016
Gilyotina Company – Odessa, Ukraine

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