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OLENA AFANASZJEVA

Date of birth: 16 June, 1993
Adress: Dr. Heinrich-Maier-Straße 46-50/1/13, 1180 Vienna, Austria
Tel: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)

WORK EXPRERIENCE:

2017 July - 2018 December – Sales manager in American Logistics department (DELTA
EXPRESS COMPANY)

Main responsibilities:

• Sell and negotiate Delta Express’ services throughout the USA
• Develop and maintain strong relationships with current and prospective clients
• Manage and monitor the performance of entire fleet, routing and scheduling planning
• Provide quotes for current and prospective clients
• Proactively identify problems and implement effective solutions
• Create, maintain and manage the Database
• Perform cold and hot calls
• Achieve individual, team, and company goals
• Work closely with other Logistics Managers to ensure customer freight is being moved efficiently

2016 February - 2017 June – Manager of International Affairs (KEO SANG COMPANY)
* working experience in branch-offices in Ukraine, Estonia, Austria

Working spheres:

• Sales of pre-painted coated steel
• Logistics (delivery of steel from South Korea to EU countries)
• Marketing (preparation of ppt for customers)
• Assistant job (Vienna office)

Main responsibilities:

• Research of potential customers in B2B business model via Internet, other social media and
construction exhibitions
• Present the product or service via phone, e-mail and face-to-face
• Prepare and deliver appropriate presentations based on customer needs
• Make order - sheets of the required goods and head them to the production facility in South
Korea
• Provide quotes for potential customers
• Prepare the shipping documents (CI, PL)
• Prepare and translate the contracts between parties
• Control the delivery of coated steel by ferry, truck, train based on Incoterms
• Work with different payment systems (TT, LC, DA)
• Manage the sales of the remain quantity of steel in all warehouses
• Negotiate, close deals and handle complains and objections
• Gather feedback from customers or prospects and share with internal team
• Create frequent reviews and reports with sales and financial data
• Collaborate with team members to achieve better results
• Participate on behalf of the company in exhibitions
• Lead the conferences abroad
2015 July - 2015 August – Manager in Technical Support (ROBOFOREX COMPANY)

Main responsibilities:

• Be aware of the global market, current trends and financial status of the global economy
• Acknowledge and resolve the customers’ complaints via platform
• Provide timely and accurate feedback
• Provide support in the form of procedural documentation
• Manage multiple cases at once
• Provide the feedback on the efficiency of the customer service process

EDUCATION:

2010 - 2015 Kiev National Linguistic University
Specialty: French & English philology, Master Degree

2019 July Vebinar: Logistics, to transform customer needs

2019 December 4-week course: Comprehensive logistics services

SKILLS:
• Languages:
Ukrainian & Russian – native, English – fluent, French – fluent, German – B2, Spanish – A1
• Computing:
IOS, Windows, Android, Power Point, Outlook, Excel, Word
• Personal:
Responsible, flexible, easy-going, able to work in a team