Contact information

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Work experience

Customer Success Manager

from 06.2022 to 01.2024 (1 year 7 months)
Amazon software, Remote (Telecommunications and networking)

-Assisted registered clients by addressing their inquiries and assisting with profile setup.
-Organized & attended several live Demo presentations.
-Handled outbound calls to free trial clients, as well as following up with several Emails weekly.
-Pitched products and services to prospects.
-Maintained correspondence with existing users via phone calls and emails.
-Knowledgeable with several CRMs and telecommunication apps.

Sales manager

from 10.2018 to 02.2022 (3 years 4 months)
Slice (software), Lviv (Telecommunications and networking)

-Handled outbound/inbound calls, emails, tickets & demo
 presentations.
-Sent price quotes and invoices to leads and customers
-Good experience with CRM system, payroll software and accounting svstem like Quick books, Sage, Xero etc.
-Strong computer literacy and proficient with Microsoft Office
-Built and maintained healthy relationships with cuscomers and managed their challenges accordingly.
-Trained new sales agents on the techniques and procedures of sales.
-Met and exceeded sales target numerously.

Crewing assistant

from 05.2017 to 08.2019 (2 years 3 months)
IM, Lviv (Transportation and logistics)

English teacher

from 06.2015 to 06.2017 (2 years)
Cambly, Remote (Education and science)

-Taught students of different age groups and Nationalities especially preschoolers.
-Organized tasks and assignments.
-I have an English proficiency speaking score of 8.0 (IELTS).

Education

University of North Dakota

MPH, Grand forks
Higher, from 2023 to 2025 (2 years)

Danylo Halytsky Lviv National Medical University

Medicine, Lviv
Higher, from 2014 to 2020 (6 years)

Knowledge and skills

Language proficiencies

• English — fluent
• Ukrainian — average

Additional information

Skills;
Effective and strong communication
Strong work ethics
Willingness to learn
Friendliness
Team work