Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6773811

Work experience

Account manager

from 09.2022 to 11.2023 (1 year 2 months)
Orion consulting, Львів (Consulting, accounting and auditing)

Managed a portfolio of client accounts, ensuring timely and accurate financial reporting and analysis.
Developed and maintained strong relationships with clients, providing exceptional customer service and support.
Conducted detailed financial audits and reviews, identifying areas for improvement and implementing effective solutions.
Coordinated with internal teams to streamline processes and enhance efficiency in service delivery.
Successfully negotiated contracts and agreements, contributing to increased client retention and satisfaction.

Customer care agent

from 06.2021 to 02.2022 (8 months)
Bright Marketing Solutions, Kyiv (Marketing, advertising, and PR)

Respond promptly to customer inquiries via phone, email, and chat.
Handle and resolve customer complaints in a professional and empathetic manner.
Provide product and service information to customers.
Process orders, forms, applications, and requests.
Identify and escalate priority issues to the appropriate teams.
Follow up on customer interactions and ensure customer satisfaction.
Maintain a high level of knowledge about company products and services.
Collaborate with other departments to ensure a positive customer experience.

Education

Danylo Halytsky Lviv National Medical University, Ukraine.

Medical faculty, Львів
Unfinished higher, from 2021 to 2025 (4 years)

I am currently a medical student at Danylo Halytsky Lviv National Medical University. I have been studying in Lviv since 2021, and I am passionate about my studies. My goal is to become a medical doctor.

Additional education and certificates

computer science

2016, 6 years

Knowledge and skills

Language proficiencies

English — fluent

References

• Vasyl Petrovych Ivanenko

  Vasyl Petrovych Ivanenko

  Customer Service Manager, Orion consulting company

  Contact details are hidden

• Olga Petrovna Kovalenko

  Olga Petrovna Kovalenko

  Customer Care Representative, BrightMarketing solutions

  Contact details are hidden

Additional information

Highly motivated and detail-oriented Customer Care Agent with 3 years of experience in providing exceptional customer service. Proficient in handling customer inquiries, resolving issues, and ensuring customer satisfaction. Seeking to leverage my skills and experience in a challenging customer service.
here are some of my detailed experience:
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Identify and assess customers' needs to achieve satisfaction.
Resolve customer complaints effectively and efficiently, aiming to ensure customer satisfaction.
Provide accurate, valid, and complete information to customers.
Build sustainable relationships and trust with customers through open and interactive communication.
Handle customer complaints, provide appropriate solutions, and alternatives within the time limits, and follow up to ensure resolution.
Keep records of customer interactions, transactions, comments, and complaints.