Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6799646

Work experience

Customer support representative

from 09.2022 to 12.2023 (1 year 3 months)
Concentrix, Remote (Telecommunications and networking)

* Responding to inquiries
* Resolving user issues
* Providing product information
* Escalating complex issues
* Monitoring feedback and trends
* Maintaining documentation
* Adhering to policies and guidelines
* Continuous learning
* Providing proactive assistance
* Collaborating with cross-functional teams

Dispatcher

from 02.2022 to 07.2022 (5 months)
Master appliance, Remote (Telecommunications and networking)

◦ Book slots for customers appliance repair appointments
◦ Assist customers' with information regarding their requests,
◦ Dealing with customers' complaints and make sure they are satisfied. ◦ Provide information regarding customers' inquires
◦ Maintaining good relationship with colleagues to ensure perfect results of our work

Customer support representative

from 02.2020 to 11.2021 (1 year 9 months)
SupportYourApp, Remote (Telecommunications and networking)

Addressing Customer Inquiries on transaction issues, security concerns, and general information about cryptocurrencies. Problem Resolution
Educating Customers
Security: Ensuring that customers follow best practices for securing their accounts and assets.
Handling Complaints
Understanding and adhering to cryptocurrency-related regulations, such as anti-money laundering (AML) and know your customer (KYC)

Customer support representative

from 10.2018 to 01.2020 (1 year 3 months)
MYLE TRANSPORTATION, Kyiv (Transportation and logistics)

◦ Assist customers' with information regarding their requests,
◦ Dealing with customers' complaints and make sure they are satisfied.
◦ Provide information regarding customers' inquires
◦ Request services for customers and make sure they receive the services on time
◦ Maintaining good relationship with colleagues to ensure perfect results of our work

Additional education and certificates

ORDINARY LEVEL - SECONDARY SCHOOL CERTIFICATE

13/07/2013 – 28/08/2015

DIPLOMA IN CLINICAL MEDICINE – KAM College of Allied Science

02/08/2016 – 25/08/2018

KYIV MEDICAL UNIVERSITY

6 years, course ongoing

Knowledge and skills

Language proficiencies

English — fluent

Additional information

In the next two years, I aim to advance my career as a customer support representative by mastering new skills, taking on more challenging tasks, and potentially moving into a supervisory or managerial role within the customer support department. I also aspire to contribute to process improvements and collaborate with other teams to enhance the overall customer experience.