Артем

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/6825210

Work experience

Head Waiter

from 02.2019 to now (5 years 4 months)
Viking Ocean Cruises, All World (Cruise line)

• All dining venue full in charge (Chefs Table, Manfredi’s, MDR,Word Café .).
• All opening and closing of all dining outlet.
• The proper execution of the dining services in all dining outlet
• The supervision of all dining room teams during service.
• The maintenance up to USPH regulations of all dining outlet and pantries (R/S and Coffee station)
• Keeping the level of food and beverage knowledge of the restaurant teams.
• Training waiters and assistant waiters in regards service hospitality standards, USPH, safety ets.
• Controlling the breakage.
• Monitoring the stock and the cleanliness of the chemical locker.
• Ordering the provisions necessary for the room service and Ocean View Cafe, as well as its control.
• Administrating the overtime and undertime.
• The Proper set up and execution of all food service during Cocktail Parties (Captain Welcome and Farewell party, Club member Party, sail away party, Club cocktail hour, Private party).
• Communication thru e-mail with Supervisors and Managers from other departments.
• Monitoring and executing of Medalia ( fleet entire monitoring system of guest satisfaction )
• Executing target plans for Speciality Restaurants.
• Evaluating waiters and assistant waiters job.
• Monitoring positive and negative feedbacks from guests during the cruise.
• Coaching and assisting all waiters while neaded.
• Showing positive, enthusiastic behavior and being an example for waiters and assistant waiters.

Head Waiter

from 05.2017 to 04.2018 (11 months)
Celebrity Cruises, All World (Cruise line)

• All dining venue set ups (main restaurant, Veranda , Must Grill, Ocean View Café, coffeterias, Sushi restaurant,Tuscan Grill, Murano, Q’sine, ets.).
• All opening and closing of all dining outlet.
• The proper execution of the dining services in all dining outlet
• The supervision of all dining room teams during service.
• The maintenance up to USPH regulations of all dining outlet and pantries (R/S and Coffee station)
• Keeping the level of food and beverage knowledge of the restaurant teams.
• Training waiters and assistant waiters in regards service hospitality standards, USPH, safety ets.
• Controlling the breakage.
• Monitoring the stock and the cleanliness of the chemical locker.

• Ordering the provisions necessary for the room service and Ocean View Cafe, as well as its control.
• Administrating the overtime and undertime.
• The Proper set up and execution of all food service during Cocktail Parties (Captain Welcome and Farewell party, Club member Party, sail away party, Club cocktail hour, Private party).
• Communication thru e-mail with Supervisors and Managers from other departments.
• Monitoring and executing of Medalia ( fleet entire monitoring system of guest satisfaction )
• Executing target plans for Speciality Restaurants.
• Evaluating waiters and assistant waiters job.

Education

ОГАХ

Альтернативные источники энергии, Одеса
Higher, from 2000 to 2005 (4 years 11 months)

Additional education and certificates

Архитектор чат-ботов и авто воронок продаж

2021, 3 месяца

Knowledge and skills

Language proficiencies

English — fluent

Additional information

Due to the pandemic and the inability to work further in my direct specialty. For the last 10 years I've worked at cruise industry( F&B department).Last position Meitre'D Hotel.Ready to provide all support documents( appriasals,contracts ets.). I am looking for a job where I can fully or partially realize my experience and skills. I am ready to master a new profession. Ready to learn.