Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/6841878/

Work experience

Customer support representative

from 05.2022 to 05.2025 (3 years)
Suspension Lifts, Remote (Auto business and auto service)

Sales & Support Manager – SuspensionLifts.com

Key Responsibilities:

Manage customer sales inquiries via email, phone, chat, and ticketing systems.
Assist customers with product selection, vehicle fitment verification, and suspension system recommendations.
Handle order issues, including cancellations, modifications, backorders, and shipping delays.
Resolve customer complaints, returns, warranty claims, and escalations.
Coordinate with manufacturers, suppliers, and warehouses regarding inventory, fitment, warranties, and special orders.
Review and respond to chargebacks and payment disputes through PayPal, Braintree, and other payment processors.
Monitor order fulfillment, shipping performance, and tracking updates to ensure timely delivery.
Maintain customer satisfaction while enforcing company policies regarding returns, warranties, and refunds.
Analyze sales trends and customer feedback to improve products, listings, and service quality.
Work closely with marketing and operations teams to support promotions, inventory planning, and customer retention initiatives.
Prepare reports on sales performance, customer service metrics, refunds, warranties, and dispute resolution.

Transaction Advisory Service Intern

from 10.2015 to 02.2017 (1 year 5 months)
Ernst and Young, Kyiv (Finance, banking, and insurance)

Education

Kyiv National Economic University

MBA Global Business, Kyiv
Higher, from 2015 to 2017 (2 years)

Kyiv National Economic University vadym hethman

International Economics, Kyiv
Higher, from 2011 to 2015 (4 years)

Kyiv National University Taras Shevchenko

Preparatory Faculty/Russian language, Kyiv
Higher, from 2010 to 2011 (1 year)

Knowledge and skills

• MS Office
• MS Excel
• MS Word

Language proficiencies

English — fluent

Additional information

I am looking for an opportunity that lets me exercise my skill with numbers, eye for detail and more which will allow me to succeed and my interpersonal skills helps me establish meaningful relationships with clients, and my experience with accounting software allows me to confidently manage invoices, inventory databases, research, Administrative/Clerical support, Audit and document control. I have recently completed my Master degree (MBA) focused on Global business in Kyiv National Economic University, Ukraine and 4-year Bachelor’s degree in International Economics, KNEU Ukraine. I'm also an experienced Staff with a demonstrated history of working in the accounting industry, Call Center, Skilled in Analytical Skills, English, Russian, Customer Service and Management. I believe the knowledge I have acquired through my course work and the skills I picked up as an employee makes me an ideal candidate for any opportunity given to me. Aside from my degree, I have held various positions at various companies that have provided me with important hands-on experience to work as a foundation to build my career.