Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/6926136/

Work experience

Customer service manager

from 06.2024 to 01.2026 (1 year 8 months)
World Center of Baby, Remote (Medicine, pharmacy)

Responsibilities:
- Responding to inquiries via phone, email and chat
- providing accurate information about services
- resolving complaints
- maintaining client records
- scheduling appointments and following up on leads

Achievements:
- maintained high customer satisfaction ratings
- reduced response time by implementing better communication flow
- successfully handled high-volume client accounts
- built strong client relationships

Customer service manager

from 06.2023 to 11.2023 (6 months)
Eco Tub Restoration, Remote (Public and business services)

- Addressed customer queries, resolved issues and provided product and service information
- scheduled appointments and follow ups
- coordinated with technicians to schedule restoration services
- implemented email marketing campaigns to nature leads and engage customers

Lead generation manager

from 02.2022 to 04.2023 (1 year 3 months)
Simplaq, Kyiv (IT)

- Generated leads through proactive customer engagement and strategic outreaches
- implemented email marketing campaigns to engage clients
- Demonstrated extensive product knowledge to effectively communicate product features, benefits, and pricing.
Provided customer service, making calls and receiving calls daily.

Account manager

from 04.2020 to 02.2022 (1 year 11 months)
CBD Local SEO Agency, Remote (Marketing, advertising, and PR)

- Managed company social media accounts, driving an increase in website referrals.
- oversaw website updates and performance
- successfully acquired new clients through targeted outreach and networking efforts.
- managed client communications and inquiries, promptly responding to emails, calls and messages to provide information.

Education

Uzhgorod national university

Medical faculty, Uzhhorod
Higher, from 2017 to 2023 (6 years)

Knowledge and skills

• MS Excel
• MS Office
• MS PowerPoint
• Windows
• Google Sheets
• MacOS
• Slack
• Google
• Communicability
• Keynote
• OfficeSuite
• Operating systems
• Conducting presentations
• Presentation software
• Skype
• Spreadsheet
• Zoom
• User Bitrix24
• Pipedrive
• Sale of telecommunication services
• Creative writing
• Content management
• Making of schedules for personnel

Language proficiencies

• English — fluent
• Ukrainian — average
• Dutch — beginner
• Portuguese — average

Additional information

I am a 27 year old female from Zimbabwe, I studied Medicine in Ukraine. I am reliable, responsible, social, patient, hardworking and a fast learner.

These are some of my skills:
- Excellent Computer skills
- Excellent Communication skills
- Customer service
- Customer support
- Team work skills
- Problem solving
- Public speaking
- Time management
- Emotional intelligence