Contact information

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Work experience

Retention agent

from 07.2018 to 06.2021 (2 years 11 months)
Avanquest Company, Харків (Avanquest Software is a world leading developer of personal and professional software, encompassing a large number of categories including Creativity and Learning software, Utilities and Multimedia, all featured with the latest cutting edge technology to)

Tasks:
1) fulfill the needs of existing customers that are at the risk of canceling orders
2) address complaints with the goal of increasing satisfaction
3) analyze customer feedback, implement retention strategies
4) write and present customer behavior reports

Education

V.N. Karazin Kharkiv National University

Faculty of Foreign Languages, Харків
Higher, from 2013 to 2018 (5 years 3 months)

V.N. Karazin Kharkiv National University, Foreign Languages Department, Master’s degree in English Translation

Knowledge of English (Upper-Intermediate) and German (at the written level) languages;

Had practice also as an English tutor:

develop and distribute teaching materials to supplement lessons;
work with students to help them understand key concepts;
assist students with homework, projects, test preparation, papers, research, and other academic tasks;
conduct practice tests to track progress, offer feedback on progress to students' parents and teachers where appropriate;
implement creativity and flexibility in order to personalize their learning approach for individual students

Additional education and certificates

UX/UI Designer, SHENDRIKOV EDUCATION | 2021

3 мiсяця

Ukrainian IT School | 2020 HTML/CSS

3 мiсяця

Knowledge and skills

Language proficiencies

English — advanced