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Work experience

Head of Sales and Customer Care Departments

from 05.2021 to 03.2023 (1 year 10 months)
Workflow, Одесса (IT)

Creating and maintaining processes for two completely different departments.
Meeting and exceeding goals of both departments set for me by the upper management.
Creating detailed daily/weekly/monthly reports of both departments.
Managing the staff of both departments.
Implemented a CRM / ERP system.

Every single goal was met and exceeded.

Project manager

from 01.2021 to 05.2021 (4 months)
TransactFirst, Одесса (IT)

14 subordinates. Making a schedule for the department. Supervising my team. Teaching trainees. Making reports. Managing the office. Maintaining work accuracy of the team.
Organized the “Field agent” initiative and implemented a CRM system with GPS tracking for it.

Project manager

from 06.2018 to 01.2021 (2 years 7 months)
SD-Smart, Одесса (IT)

23+ subordinates.
Making a schedule for the department. Supervising my team. Teaching and guiding trainees. Making reports. Finding candidates. Managing the office.
Designed and implemented a CRM system for all my 4 departments.
My main objective was to create a high retention rate, which is why I spent a lot of time with leaders of other departments coordinating every aspect of the company strategy, such as Sales funnels, Promo events, Strategic design of the website etc.

Head of Customer Support Department

from 03.2016 to 03.2018 (2 years)
E-Driving, Одесса (IT)

16 subordinates. Making a schedule for the department. Supervising my team. Teaching trainees. Making reports. Managing the office.

CSR Supervisor

from 04.2015 to 03.2016 (11 months)
E-Driving, Одесса (IT)

Supervised the team. Maintained work accuracy of the team.

Customer Support Representative

from 01.2013 to 04.2015 (2 years 3 months)
E-Driving, Одесса (IT)

Provided customer support for young aspiring american drivers in getting their DLs and experienced american drivers in passing Traffic School.

Education

ODABA

Architecture, Одесса
Higher, from 2004 to 2009 (4 years 10 months)

Too easy

Language proficiencies

• English — fluent
• Russian — fluent
• Ukrainian — fluent

Additional information

Proactive professional with over 2 years of experience as a Customer Support Representative and over 7 years of experience as head of Customer Support.
Responsible and passionate. Demanding and fair. I do my job the best I can and demand the same from others.