Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/7233627/

Work experience

Customer Service and Sales Representative

from 04.2024 to 10.2026 (2 years 7 months)
Elite Furniture Moving Company, San Diego, USA (Remote), Remote (Transportation and logistics)

Responsibilities
• Handled inbound customer calls and service enquiries for local and long distance moves through RingCentral and Dialpad
• Collected detailed inventories from customers and used them to prepare accurate quotes and estimates
• Scheduled and coordinated moves, keeping customers informed from booking through to move day
• Logged every enquiry, quote and booking in SmartMoving so the operations team always had current customer data.
• Followed up on open leads by phone to move undecided customers towards a booking.

Key Achievements
• Closed moving contracts directly on the phone, taking customers from first enquiry to signed booking
• Improved lead conversion through consistent, structured follow up on quotes that had not yet booked
• Reduced move day surprises by building quotes from full customer inventories rather than rough estimates

Sales Representative

from 07.2023 to 04.2024 (10 months)
Mack's Moving Company, USA, Remote (Transportation and logistics)

Responsibilities
• Made and received sales calls for residential moving services
• Prepared moving quotes based on each customer's inventory, distance and requirements
• Scheduled moving appointments and coordinated crews and timings with the dispatch team
• Updated customer details and sales activity in the company CRM after every call

Key Achievements
• Converted inbound and outbound leads into paying customers through clear communication and negotiation
• Kept satisfaction high by making sure bookings agreed on the phone matched what dispatch delivered

Sales manager

from 02.2022 to 07.2023 (1 year 6 months)
Pride Car Shipping Company, USA, Remote (Transportation and logistics)

Responsibilities
• Managed inbound leads for vehicle shipping and converted them into paying customers
• Posted vehicles and booked carriers on Central Dispatch, then coordinated each shipment from pickup to delivery with regular status updates to customers
• Handled pricing questions, payment support and CRM record keeping
• Logged and resolved customer complaints and shipping issues as tickets in Zendesk and Freshdesk, seeing each one through to a clear outcome.

Key Achievements
• Owned the full customer journey from first enquiry to vehicle delivery, combining sales and logistics in one role
• Built customer trust through proactive shipment updates, which cut down on chasing calls and complaints

Education

University of Bolton

MSc Data Analytics and Technology, Kyiv
Higher, from 2022 to 2024 (2 years)

University of Kyiv

B.A Administrative Management, Kyiv
Higher, from 2016 to 2019 (3 years)

Additional education and certificates

Word of Faith Group of Schools

3 years, 6 months

Knowledge and skills

• MS Excel
• MS PowerPoint
• MS Office
• Adobe Photoshop
• MS Outlook
• MS Access
• CRM
• Communicability
• Teamwork
• Google
• MS OneNote
• Adobe
• Listening skills
• Digital marketing
• SEO
• Copywriting
• SMM
• Graphic design
• Web design
• Web analytics
• Project management
• Email Marketing
• HubSpot
• Zendesk
• Freshdesk
• Dispatching of transport
• QuickBooks

Language proficiencies

English — fluent

References

IdongesitAbasi Eyoh

IdongesitAbasi Eyoh

Supervisor, Alitos Group of company

Additional information

Customer service and sales professional with five years of fully remote experience supporting US customers across moving, vehicle shipping and transportation services. I handle high volumes of inbound and outbound calls, turn enquiries into booked jobs, and keep every customer record accurate in platforms such as SmartMoving, HubSpot, Zendesk, Freshdesk and Shopify. Much of my work sits where sales meets logistics: preparing quotes from customer inventories, scheduling local and long-distance moves, and working with dispatch teams so that what was promised on the call is what happens on the day. I bring a calm approach to complaints, clear written and spoken communication, and the self discipline that remote work demands.