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Customer support representative
- Employment:
- Full-time, part-time.
- City of residence:
- Vinnytsia
- Ready to work:
- Remote, Vinnytsia
Contact information
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Work experience
Customer Service Sales Representative
from 08.2021 to now
(2 years 9 months)
Telecommunications and networking
- Receiving calls from clients and helping them to get houses
- Answering any challenging questions
- Transferring clients to appropriate departments for further assistance
Freight Agent
from 01.2020 to 11.2020
(10 months)
Pro Movers, Vinnytsia (Transportation and logistics)
•managing diaries and organizing meetings and appointments, often controlling access to my executive
•booking and arranging travel, transport and accommodation
•organizing events and conferences
•reminding the executive of important tasks and deadlines
•typing, compiling and preparing reports, presentations and correspondence
•managing databases and filing systems
•implementing and maintaining procedures/administrative systems
•liaising with staff and suppliers
Front desk helper
from 02.2019 to 01.2020
(11 months)
DYL company Kiev, Ukraine, Kiev, Ukraine (Telecommunications and networking)
Answering phone calls, redirecting jobs to technicians,
filling in updates from every job,
analyzing financial closings,
resolving customers complains and redirecting major complains to the complaint unit
Customer Service Representative
from 04.2017 to 01.2019
(1 year 9 months)
Dev-Tech Company, Vinnitsya (Telecommunications and networking)
•Maintained customers retention rate above the Company's average. Prepared monthly reports on customer satisfaction
•Answered service and technical questions and offered relevant Information and solutions related to the issue
•Maintained a customer Information data base. Received employee of the months 3 times consecutively. Also played a huge role in resolving a recurring complaint by analyzing data report and identifying the source of the issue at hand
Education
IBM
Data Analysis, USA
Higher, from 2021 to 2022 (1 year)
During this time of learning ,
I got to understand what data science is, the various activities of a data scientist’s job, and methodology to think and work like a data scientist
Develop hands-on skills using the tools, languages, and libraries used by professional data scientists
Import and clean data sets, analyze and visualize data, and build and evaluate machine learning models and pipelines using Python
Apply various data science skills, techniques, and tools to complete a project and publish a report
Case Western Reserve University
International Criminal Law, USA
Higher, from 2021 to 2021 (меньше 1 года)
I successfully finished an online program in iIntro in .International Criminal Law via coursera
Yale University
Psychology, USA
Higher, from 2021 to 2021 (меньше 1 года)
University of Michigan
Programming with Python, USA
Higher, from 2021 to 2021 (меньше 1 года)
Open Academy, USA
Adobe Indesign Certificate, Boston
Higher, from 2020 to 2020 (меньше 1 года)
graphic designs
Open Academy, USA
Adobe Photoshop Certificate, Boston
Higher, from 2020 to 2020 (меньше 1 года)
Graphics Design
Open Academy, USA
120 Hour TESOL CERTIFICATE, Boston
Higher, from 2019 to 2019 (меньше 1 года)
Ability to Teach English language
Ability to speak English language Fluently and also Write
Attentiveness
Alison Online Academy
Fundamentals of Corporate Management, Kingston
Higher, from 2018 to 2018 (меньше 1 года)
Additional education and certificates
Google Data Analytics Certificate course
2001,9 months
Supply Chain Logistics
2022 , 5 months
Introduction to software testing
4 weeks
Knowledge and skills
Language proficiencies
- English — fluent
- Ukrainian — average
More resumes of this candidate
Vinnytsia
Higher education
Education: 01.2020 - 01.2021: Echocardiography (Medical Korean Academy, Korea)....
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The candidate's resume is posted at https://www.work.ua/resumes/7241586