Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/7268026/

Work experience

Technical Support Specialist

from 01.2025 to now (1 year 11 months)
Team Internet, Дистанційно (IT)

- Technical Support & Troubleshooting: Provided technical assistance with domain registration, DNS management, and DNS troubleshooting. Performed SSL certificate installation and configuration. Supported customers with web hosting inquiries, performance issues, and account configuration. Assisted users with email service setup, including MX records, email client configuration, and deliverability issues.
- Sales & Billing Support: Processed invoices, refunds, and billing adjustments with accuracy. Supported customers using multiple payment methods (credit card, PayPal, bank transfer, etc.). Assisted customers with product recommendations, upselling, and plan upgrades.
- Multi-Brand & Multi-Platform Support: Provided customer and technical support for multiple brands and additional related services. Quickly adapted to different brand policies, back-end systems, and tools of voice guidelines.

Domains CS Specialist

from 08.2024 to 01.2025 (6 months)
Namecheap, Львів (IT)

- Technical Assistance: Provided timely and effective support for domain registration, DNS management, and host records assistance.
- Troubleshooting: Diagnosed and resolved customer issues efficiently, utilizing knowledge of domain-related technologies and best practices.
- Customer Education: Providing clients with step-by-step instructions for resolving their issues to prevent the same requests in the future.

Pre-sales CS specialist

from 05.2022 to 08.2024 (2 years 4 months)
ZONE3000, Львів (IT)

- Needs Assessment: Engaged with potential clients to identify their specific needs and recommend tailored solutions.
- Feedback Implementation: Passed customer feedback to the product team to enhance services.
- Multi-channel Support: Assisted customers via emails, live chats, and Social Media, ensuring quick response times and maintaining high-quality service across all platforms.
- Mentoring: Guiding newbies in developing their skills and confidence in the role.

Education

Lviv Polytechnic National University

Social communications and information activities, Львів
Higher, from 2019 to 2023 (4 years)

I study at the Department of Social Communications and Information Activities. I learn information technologies, document studies, communication and PR (business communication, social communication technologies, marketing of information products and services), databases, information networks and forums (web design, social communications on the INTERNET network), office software packages (Microsoft Office, LibreOffice).
I am also studying the basics of organizing teamwork.

Additional education and certificates

English language school "Green Forest"

2021-2022, 4 months

Дія. Цифрова освіта

1 день
Certificate

Knowledge and skills

• Communicability
• Grammatically correct speech
• Work with graphic editors

Language proficiencies

• English — average
• Ukrainian — fluent

Additional information

I like to learn something new and can do it quickly!