Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/7394002

Work experience

Relationship Manager Executive

from 07.2021 to now (2 years 10 months)
Optiva Capital Partners(Remote), Kyiv (Investment Immigration/Wealth management Advisory)

1. Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.

2. Managing database records.

3. Resolving customers complaints.

4. Sales

5. Team bonding

6. Chat skills

Customer Service Manager

from 04.2017 to 03.2020 (2 years 11 months)
Pams Montessori School{Remote}, Kyiv (Education and science)

1. Knowing the companies products and services inside and out so that I can answer questions.

2. Processing orders, forms, applications, and requests.

3. Communicating and coordinating with colleagues as necessary.

Customer service Manager

from 09.2014 to 12.2016 (2 years 3 months)
Fun Factory(Remote), Kyiv (Recreation/Event Center)

1. Supervised smooth running of every events.

2. Introduced decent outfit for pool instructor.

3. Restructured work station.

4. Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.

Customer Support Officer/Manager

from 01.2010 to 12.2010 (11 months)
The Event Center[Remote], Kyiv (Hospitality)

1. I Manage staff.

2. I Communicate job expectations to other employees.

3. I Increased sales.

4. I Maintained customer satisfaction by providing problems-solving resources.

Client Operation Manager

from 11.2009 to 09.2011 (1 year 10 months)
CT&Associate Limited{Remote}, Kyiv (Marketing, advertising, and PR)

1. Plan and lead regular meetings with team to discuss present and future issues/updates.

2. I Monitor reports for any issues and convey concerns to directors and VP’s.

3. I Provide accurate, valid and complete information by using the right methods/tools.

4. I Convey team needs and goals to management.

5. Support company and team vision and values through role modeling and coach desired behaviors.

Education

University of Nsukka

Faculty of Arts, Zaporizhzhia
Higher, from 2008 to 2012 (4 years)

Mass Communication

Additional education and certificates

Fundamentals of Digital Marketing

2021

College of Management and Information Technology / Associate certificate in Business Mgt/Information System.

2012, 3 months

International Management Academy /Diploma in General Management

2012 3months

Knowledge and skills

Language proficiencies

English — fluent

Additional information

I am a dynamic and result driven professional with a successful background in client services and communication.

I am Committed to achieving and exceeding demanding targets and business objectives while remaining focused on providing an exceptional standard of service to internal and external clients.

I possess excellent interpersonal and communication skills.