Resume from May 30, 2024 PRO

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Менеджер по роботі з клієнтами

Employment:
Full-time.
City of residence:
Dnipro
Ready to work:
Dnipro, Kharkiv, Kyiv, Remote

Contact information

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Work experience

Sales assistant

from 09.2022 to now (1 year 9 months)
Оптова торгівля, дистрибуція, імпорт, експорт

Additional experience
-Sales Assistant, Wholesale store, Poland

Business Development Manager, Remote

from 10.2021 to 03.2022 (5 months)
Migration Legal Agency "Migron", Дистанційно (Юриспруденція)

-Conducted effective phone calls to potential international Russian-speaking clients, showcasing strong communication to foster meaningful interactions.
-Proficiently identified and addressed clients' specific needs through insightful telephone conversations, ensuring a tailored approach to meet their requirements.
-Provided comprehensive primary legal assistance to foreign clients, addressing their legalization-related inquiries and guiding them through the relevant processes.
-Successfully achieved the target of arranging face-to-face meetings with company lawyers, showcasing exceptional negotiation and persuasion skills.
-Ascended to the top of sales rankings within a remarkable 5-month timeframe, securing a coveted position among the company's top three sales performers, highlighting outstanding sales abilities and results-driven performance.

Senior Manager (Supervisor), Remote

from 02.2017 to now (7 years 4 months)
Нерухомість

-Developed and implemented highly effective sales scripts, enabling the sales team to deliver compelling pitches and achieve a remarkable increase in conversion rates.
-Spearheaded training initiatives for a team of 10 sales managers, resulting in a significant enhancement of their skill set.
-Conducted meticulous analysis of team's phone calls, leading to a remarkable improvement in telephony sales quality.
-Set ambitious sales goals for the team, achieving an impressive 80% conversion rate and surpassing quarterly targets consistently.

Real Estate Agent, Remote

from 05.2015 to 01.2017 (1 year 8 months)
Real Estate Company Rijeltor, Дистанційно (Нерухомість)

-Utilized internet resources to search for real estate owners efficiently.
-Conducted successful sales calls to promote the daily rental service of cottages on the Ridgeltor website, achieving an impressive conversion rate of 80%.
-Cultivated trust with clients, resulting in long-term cooperation with over 80% of them.
-Created compelling and engaging property descriptions for the website and posted them online to attract potential customers.

Сustomer Service Manager

from 09.2002 to 09.2011 (9 years)
Municipal Services of the City, Лисичанськ (Послуги для населення та бізнесу)

-Streamlined data collection and debt database management.
-Orchestrated remarkable success in debt reduction, secured the top position among eight other Municipal Services Company in the city.
-Effectifely resolved conflict situations with debtors, resulting in a 30% debt reduction

Education

ЛНХТ

Экономика химического предприятия, Лисичанськ
Unfinished higher, from 1999 to 2002 (3 years)

Additional education and certificates

Advanced Training (Sales) by Natalia Kholodenko

2021

Knowledge and skills

Ведення CRM Прямий продаж Комунікабельність Пунктуальність Робота із запереченнями Продаж нерухомості Користувач Бітрікс24 Здатність до навчання T O O L S: MS Word MS Excel Google Docs Google Sheets.

Language proficiencies

  • Ukrainian — fluent
  • Russian — fluent
  • English — beginner
  • Polish — beginner

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