Юлія

Julia Mezhennaya Experience
Head of VIP-department, Privat Bank, Dnipro
PERSONAL INFORMATION SEP 2017 - MAY 2021

- consultation VIP-clients on banking products / services;
[open contact info](look above in the "contact info" section) - solving issues of VIP-clients;
- extension the quantity of VIP-clients;
[open contact info](look above in the "contact info" section)
- offering additional bank services;
Dnipro, Ukraine - opening and maintenance of deposit accounts for VIP-clients;
- organization and control of 5 subordinates: assistance in the implementation of personal indicators and the
Professional Summary calculation of indicators of the rating of the department.
Service specialist of individual VIP-clients, Privat Bank, Dnipro
-Sales training SEP 2016 - SEP 2017
-Team formation - consultation VIP clients about banking products and services;
-The skill of a recruiter - extension the quantity of VIP-clients.

-Schedule Deputy Head of Customer Service Department , Privat Bank, Dnipro
SEP 2014 - SEP 2016
-Customer experience management
- work with subordinate personnel;
-Effective communication with people - maintaining statistical indicators and calculating the rating of employees;
-Perfect phone conversation - consultation and customer service;
- registration of products and services of the bank.
-Personal effectiveness in business and in life
Gold Customer Service Specialist , Privat Bank, Dnipro
-Effective team management OCT 2011 - SEP 2014
Languages: - registration of the Gold cards;
-Russian - native - consultation clients about banking products and services;
- solving issues of the clients;
-Ukrainian - native
- registration and consultation about deposits accounts.
-English - upper-intermediate
-Turkish - elementary Education
Additional skills: National Mining Univeristy, Dnipro, Сomputer systems software , Masters Degree
-SMM SEP 2006 - JUN 2011
-creation and software development
-work with computer networks
Skills -network administration
Responsible
References
Open-minded Markova Luidmila, Concord Bank
[open contact info](look above in the "contact info" section) |
Fast learning ability
Websites and Social Links
Stress-resistant juliamezhennaya | [open contact info](look above in the "contact info" section)
Julia Mezhennaya | [open contact info](look above in the "contact info" section)
Team-player

Interests - Travel, music, friends, photo, sports.