Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/7576443/

Work experience

Senior Customer Support Representative

from 11.2022 to now (3 years 9 months)
Austrian Airlines, Львів (Транспорт, логістика)

I communicate with people from all over the world on a daily basis, deal with bookings, re-bookings, registration of additional services and many other questions passengers may have related to their trips. I handle requests via both phone and chat correspondence.

I assume I excel in handling even the most difficult situations and I always do my best to assist a client effectively and with professionalism simultaneously. There is no dead end situation for me, because I am fond of communication with other people and I tend to believe I am truly good at it.

Репетитор англійської

from 08.2016 to 10.2022 (6 years 3 months)
Без назви, Львів (Освіта, наука)

I had been working as a self-employed English tutor for kids and adults.

This job gave me the clear understanding that I am keen on communicating with people and enriched my soft skills such as time management, active listening, patience, problem solving and confidence.

Education

Ivan Franko National University of Lviv (bachelor), Lviv Polytechnic (master)

International relations / Міжнародні відносини., Львів
Higher, from 2016 to 2021 (5 years)

Knowledge and skills

• MS Excel
• MS Word
• MS Office
• MS PowerPoint
• Reservation system

Language proficiencies

• English — advanced
• German — beginner

Additional information

I am a responsible, cheerful, hard-working and positive person.
Ready to master new skills quickly and efficiently.