- PRO
Jennifer
Customer support representative
- Age:
- 27 years
- City:
- Kyiv
Contact information
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You can get this candidate's contact information from https://www.work.ua/resumes/7578071/
Work experience
Support manager
from 11.2021 to 10.2022
(11 months)
justpoint.com, Remote (Юриспруденція)
- Interviewed victims of medical malpractice and personal injury to assess their cases and refer them to attorneys.
- Shared my knowledge with our artificial intelligence engineers to improve the workflow for Case Managers.
- Keep a close eye on cases that led to customer retention.
- Collaborated with marketing, engineering, and other teams to improve company performance.
- Shadowed by entry-level and new case managers.
Education
Kyiv Medical University
General Medicine
Higher, from 2015 to 2021 (6 years)
Knowledge and skills
- MS Word
- MS PowerPoint
- MS Excel
Language proficiencies
Russian — average
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The candidate's resume is posted at https://www.work.ua/resumes/7578071/