Contact information

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Work experience

Customer Service Representative

from 03.2022 to 02.2023 (11 months)
Online Canadian Pharmaceutical Company, Remote (Medicine, pharmacy)

RESPONSIBILITIES
* Receiving and replying mails from clients and assisting them with their questions regarding our products.
* Investigating shipment issues and also issuing a reshipment when necessary.
* Counselling on dosage of drugs and suggesting brand varieties based on clients request.

ACHIEVEMENTS
* Assisted and solved about 90% of the issues I handled
* Contributed to the enforcement of the 24hr Customer services care.

Accountant, Bookkeeper

from 02.2022 to 09.2023 (1 year 7 months)
Calbank PLC, Other countries (Finance, banking, and insurance)

RESPONSIBILITIES
* Digital Inclusive Banking
* Data Entry
* Document financial transactions
* Maintaining accurate financial records
* Computing Taxes
* Processing employee expenses.

ACHIEVEMENTS
* I built and maintained good client relationship
* Exceeds timely targets
* I used a financial forecast to reduce the risk.
* I achieved financial gain per the task at hand.

Customer service manager

from 02.2022 to 02.2023 (1 year)
Movewheels Transport, Remote (Transportation and logistics)

RESPONSIBILITIES
* Make warm calls to prospective clients.
* I recieve incoming calls and assist clients and solve their problems.
* I make quotes for clients based on the service needed.


ACHIEVEMENTS
* I established a cordial relationship with most of my clients and made them long term clients.

* I was the best customer service personnel for two months.

Sales Manager

from 10.2020 to 01.2022 (1 year 3 months)
Insurance Supermarket Inc, USA (Finance, banking, and insurance)

RESPONSIBILITIES
* Call prospective clients and find the right quotes for them
*Explain the benefits of our package and what makes us stand out
* Find the right insurance advisor for the clients, so we best serve them well

ACHIEVEMENTS
* Increase Sales percentage after 4 months for about 10%

Sales manager /project manager

from 06.2019 to 08.2020 (1 year 2 months)
Business Animation Studio 7030, Poltava (Marketing, advertising, and PR)

Responsibilities:
I prepare and send job proposals to potential clients who are in need of the services we render.
Also I manage projects that comes to my table, as in I lead it from beginning to the end.
I communicate with clients and update them at every stage of the project.
I also render customer service to our client bank. Speaks to them and help them solve the problem at hand

Achievements:
I was in charge of the English department and was able to cause increase in sales for about 40%

English teacher

from 06.2017 to 09.2018 (1 year 3 months)
New way school, Poltava (Education and science)

i was teaching adults and teenagers, following a given a methodical instructions and my students were able to build the confidence in interacting in English language.

Education

University of Economics

Economics, Poltava
Higher, from 2018 to 2021 (3 years)

University of professional studies

Business management, Other countries
Higher, from 2015 to 2019 (4 years)

Knowledge and skills

Language proficiencies

• English — fluent
• Russian — average

Additional information

My goal is to succeed in everyday opportunity I get, I love to try new things, new approaches and always strive to be perfect in them.