Екатерина

Kateryna Sheremeta
Date of Birth: 27 October 1993
Status: Married, No Children
Location: Odessa, Ukraine
Professional Summary
Customer Support and Operations Specialist with 3+ years of experience supporting international clients and coordinating business processes. Experienced in customer communication, logistics operations, process optimization, documentation review, and issue resolution. Strong communication and relationship-building skills combined with analytical thinking and attention to detail.
Core Skills
• Customer Support & Customer Communication
• Conflict Resolution & Client Relations
• Business Correspondence
• Process Improvement & Workflow Optimization
• Documentation Review & Data Verification
• Jira, SAP, Bitrix CRM
• Google Workspace, Microsoft Excel, Microsoft Office
• English (B2 written / B1+ spoken), Ukrainian, Russian
Professional Experience
User Support Specialist | Apr 2023 – Present
• Support international clients and carriers through a transportation management platform.
• Investigate and resolve customer issues related to logistics processes.
• Coordinate communication between customers, carriers, and internal departments.
• Create, track, and prioritize Jira tasks.
• Analyze operational discrepancies, data inconsistencies, and workflow issues.
• Participate in business process improvement initiatives.
• Conduct internal operational audits.
• Communicate with international customers in English.
• Managed communication with major international clients, including Apple.
Financial Account Manager | Nov 2022 – Mar 2023
• Maintained communication with clients regarding payment processing.
• Assisted customers with financial service requests.
• Reviewed transaction-related documentation.
• Worked with Stripe payment platform.
• Resolved customer inquiries and account-related issues.
Invoice Auditor | Mar 2020 – Oct 2022
• Audited invoices and supporting documentation.
• Verified compliance between contracts and submitted documents.
• Identified discrepancies and inconsistencies.
• Worked with SAP and internal financial systems.
• Collaborated with international teams.
English Teacher / Tutor | Sep 2018 – Feb 2020
• Taught English to students of different age groups.
• Prepared educational materials and lesson plans.
• Adapted learning approaches to individual student needs.
• Developed communication and presentation skills.
Education
Master’s Degree in Foreign Languages and Literature
Master’s Degree in Economics