Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/7592876

Work experience

Call center Operator

from 02.2020 to 08.2021 (1 year 6 months)
White Petals Microfinance Bank, Owerri, Nigeria (Marketing, advertising, and PR)

> Work with Primary Documentation, Control of sending and receiving documents by mail.
> Develop a work plan for sales and marketing functions
> Prepare weekly and monthly marketing and sales reports.

Logistic/Team Leader

from 06.2018 to 10.2018 (4 months)
Americold Logistics and Transport Corporation, Ikeja Lagos, Nigeria (Americold Logistics and Transport Corporation is a non-asset based third party logistics company serving the supply chain needs of some of the most highly regarded shippers in the world since 1998.)

> Communicating with drivers and brokers.
> Working with multiple customers at the same time.
> Conducting disciplinary, capability and grievance investigations and taking appropriate action to address any failings.
> Responding to all customer complaints or queries in efficient manner.
> Visiting key clients to build relationships and identify their key needs.
> Conducting crime and loss investigations into missing stock and loads.
> Ensuring the efficient running of administration and office procedures.
> Securing and alarming premises and monitoring security procedures.
> Actively managing subcontractors to ensure that they perform in line with their contractual agreements.
> Supervising the completion of all checks and documentation required by law.
> Monitoring and tracking the flow of goods into the warehouse.

Customer Service Representative

from 12.2017 to 06.2018 (6 months)
Aiico Pension Company, Owerri, Nigeria (With a defined contribution pension scheme you pay in a percentage of your salary and your employer also contributes to it. The contributions are then invested by the pension provider. Your pre-determined retirement income is based on how long you'vework)

> Receiving and placing customer service telephone calls
> Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
> Resolving customer complaints, managing database records, drafting status reports on customer service issues.

Education

Federal Polytechnic Nekede,Owerri

Computer Science, Owerri
Unfinished higher, from 2017 to 2019 (2 years)

Obube Comprehensive Secondary School, Egbelu

Owerri
Secondary, from 2012 to 2017 (5 years)

Knowledge and skills

Language proficiencies

English — fluent

References

• ENGR Rheda

  ENGR Rheda

  Mechanical Engineer, ARAB CONSTRUCTION COMPANY O.A.O NIG LTD,-

  Contact details are hidden

• Opara Donald .O.

  Opara Donald .O.

  Manager, Tshabron Nigeria Limited [MTN PARTNER],331 Ziks Avenue, Amaenyi Awka .

  Contact details are hidden

• Oparaocha Leonard Chidi

  Oparaocha Leonard Chidi

  Contact details are hidden

Additional information

READING,WRITING,TRAVELING,SHARING IDEAS WITH PEOPLE AND ANALYZING ISSUES WITH PEOPLE.


Telegram:https://t.me/Emmanuelizu