Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/7823255

Work experience

Customer service agent

from 09.2019 to 05.2021 (1 year 8 months)
Orbus, Kharkiv (Marketing, advertising, and PR)

· Responded to customer feedback and enquiry via mails and phone calls.

· Identified customers’ needs and resolved issues in a prompt and effective manner.

· Received customer reviews and implemented feedback, leading to higher rates of customer satisfaction.

· Encouraged interactive communication and built relationships with customers.

· Updated records of customer interactions through skilled use of Microsoft Office Suite.

· Kept customers up to date on new products and services of the organization.

· Increased sales and generated leads.

English tutor

from 04.2019 to 09.2019 (5 months)
Destiny Speaks, Kharkiv (Education and science)

· Organized virtual classes and tutored native speaking Ukrainian and Russian speaking adults via Skype.

· English Tutor to native speaking Ukrainian and Russian children, aged 10 – 14 and 4 – 7.

· Created an innovative age correspondent curricula to enable easy learning.

· Created a friendly and adventure-filled learning environment for the children.

· Acted as a spokesperson at the Destiny Speaks Summer Camp 2019.

Education

V.N. Karazin University

Medical faculty, Kharkiv
Higher, from 2017 to 2023 (6 years)

I have taken active involvement in seminars and masterclasses held by my school. And hope to use this knowledge in further specializing as a Paediatrician.

Additional education and certificates

Sidehustle Internship

2021, 5 weeks

WriteUp Course 2022

2022, 3 day

Digital Marketing. I4G: Coursera

2023, 6 weeks

Knowledge and skills

Language proficiencies

English — fluent