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Work experience

Sales manager

from 11.2022 to now (1 year 7 months)
Nice Bay Movers, California, USA, Other countries (Public and business services)

Key responsibilities at Nice Bay Movers were:

Sales: Actively sold the company's services to warm leads from our website, direct phone calls, Yelp, Angi, and other channels.

Customer Support: Provided timely and courteous assistance to customers via phone, email, and other communication channels.

Issue Resolution: Resolved customer inquiries, concerns, and issues promptly and effectively, striving for first-call resolution whenever possible.

Booked-Move Tracking: Monitored and tracked customer's booked moves to ensure the accurate and on-time arrival of movers while keeping customers informed.

Client Communication: Maintained open and clear communication with clients, keeping them informed about move status, delays, or any other relevant information.

Documentation: Accurately updated and maintained customer records and interactions in the SmartMoving (CRM).

Collaboration: Collaborated with the operations and logistics teams to ensure seamless order processing and delivery.

Customer Feedback: Gathered and reported customer feedback, suggestions, and complaints to the relevant departments for continuous improvement.

Problem-Solving: Identified recurring customer issues and work with teams to implement solutions that prevent future problems.

Compliance: Ensured compliance with company policies and procedures, as well as industry regulations.

Quality Assurance: Participated in quality assurance initiatives to maintain service excellence.

Sales Development Representative

from 06.2020 to 07.2022 (2 years 1 month)
IM Mastery Academy, USA (IT)

Started as a lead generator, then graduated to a closer.
*Inbound leads closer
• Conducted demos for new clients to better understand and efficiently use our products.
• Tasked with the responsibility of onboarding new customers.
• Constant zoom and phone meetings with potential customers.
• Gained knowledge and good understanding of the financial markets, how to do fundamental and technical analysis of assets, currencies, commodities and crypto.

Education

СПБГЭТУ"ЛЭТИ"

-, Санкт-Петербург
Higher, from 2017 to 2021 (4 years)

Knowledge and skills

Language proficiencies

• English — fluent
• Russian — above average
• Arabic — beginner

Additional information

- Excellent and confident verbal communication in English
- Multi-tasking
- Ability to work in a team
- Stress resistance
- Responsibility
- Computer literacy
- Customer Focus and attention to details
- "Get the job done" attitude


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