Зеновій

Zenovii Paradiuk
Customer Support Representative
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Lviv, Dzherelna st. 44/68

Summary
Solution-oriented professional with experience in customer support and an emphasis on identifying and solving client
issues. My work is characterized by reflection and observation, while effective communication and soft skills permit me to
convey resolutions to clients in a compassionate and empathetic manner. I aim to leverage my experience and excel in
further assisting customers and ensuring their satisfaction.

Experience
Customer Support Representative Jun 2023 - Oct 2025
Simply Contact Lviv, UA, Ukraine

Provided customer service by addressing inquiries and resolving issues efficiently via email.
Identified and sorted customer requests for duplicates in the company's system
Maintained an organized ticketing system to prioritize and manage support requests effectively.

Technical Support Coordinator Sep 2022 - Mar 2023
Sure Lock and Key
Assisted customers with various types of issues via email, live chat and telephone.
Developed and maintained strong relations with customers to meet quality expectations.
Worked with internal teams to deliver accurate information to customers and service accounts.
Maintained up-to-date case documentation for future reference.

Sales Consultant Dec 2019 - Feb 2022
Kyivstar JSC Lviv, UA, Ukraine

Worked with fellow sales team members to achieve group targets.
Identified customer needs to deliver relevant product solutions and promotions, and meet target budgets.
Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.

Lifeguard & Pool Manager May 2016 - Sep 2016
Aquasafe Pool Management, Inc. Allentown, US, United States

Communicated with customers to convey pool rules regarding safety regulation and information about events or
activities.
In addition to becoming First Aid and CPR/AED certified, participated in monthly training courses to stay up-to-date in
water rescue techniques.
Recognized and responded quickly to emergencies, preventing drowning and injuries.

Education
Social Pedagogy - Bachelor Degree
Ukranian Catholic University
2013 - 2017
 Skills
MS Office 1C HTML/CSS/SQL
Proficient Proficient Intermediate

Languages
Ukrainian English Polish
Native Intermediate Beginner

Russian
Fluent

Certifications
First Aid, CPR/AED

Interests
I'm crazy about watching and playing football. I support teams such as AC Milan, Dynamo Kyiv, and Karpaty Lviv. It is also
very interesting for me to watch online streams and play PC games. In my free time, I am studying World and Ukrainian
history.