Sofiia

Sofiia Lisna
Customer Support Representative

Kharkiv, Ukraine
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

Profile
Date/ Place of birth
24.03.2001, Kharkiv Enthusiastic and hard working person. Detail oriented and easily trainable. Always excited
to learn a new skill or have a new experience.
Nationality Proven ability to establish and maintain excellent communication and relationships with
clients. I've had an experience of teaching foreign language to people of different ages and
Ukrainian
levels of that language. Also I have a good communication skills that i gained from working
at our local coffee shop with various types of people.

Skills Employment History
Customer service
Creativity Interpreter, JAMM camp, Kyiv
Fast learner Jan 2019 - Aug 2019
Time Management
Help and assist an American team that came to Ukraine to teach English to children.
Ability to Multitask
Build a relationship between children and US team with a help of translation.
Microsoft PowerPoint
Being a counselor of a group of teenagers.
Communication
Computer Skills
Teamworker English Teacher , Anti-School of English "Space Deer", Kharkiv
Figma Sep 2019 - Mar 2020
Worked one-on-one with students to address their specific needs.
Maintained organized files and documentation of each student's progress.
Languages Modified lessons to meet the needs of all students.
Followed school policies and regulations regarding safety at all times.
English - B2
Assigned homework as an extension of learning.
Ukrainian - Fluent Planned group work to encourage team-building skills.
Russian - Native Encouraged student engagement and meaningful class discussions.
Taught every lesson with a help of communicative system.
Found a personal way of learning for every group (age 8-50).

Courses Barista, Seven Coffee Seeds, Kharkiv
UI/UX Design, A-Level Jun 2020 - Jun 2021
Remained knowledgeable about food industry trends and cultures.
Trained new employees on store policies and procedures.
Brought forth innovative ideas and solutions to problems.
Participated in staff workshops and team-building events.
Organized events such as open-mic nights and musical events with local artists.
Remained aware of allergens and safe-working habits.
Used gloves when handling food or beverage items.
Made different kinds of beverages.

Barista,Central Coffee Shop, Kharkiv
Jun 2021 - Feb 2022
Remained knowledgeable about food industry trends and cultures.
Trained new employees on store policies and procedures.
Brought forth innovative ideas and solutions to problems.
Participated in staff workshops and team-building events.
Organized events such as open-mic nights and musical events with local artists.
Remained aware of allergens and safe-working habits.
Used gloves when handling food or beverage items.
Made different kinds of beverages