Valentyna

Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/821169

Work experience

Head of Department

from 04.2023 to now (1 year 1 month)
MoneyVeo Vietnam, Інші країни (Фінанси, банки, страхування)

Chief Operating Officer (COO)

from 03.2018 to 03.2023 (5 years)
MegaGroshi, Kyiv (Фінанси, банки, страхування)

Duties and responsibilities:
1. Launch of the company from 0;
2. Recruitment of new employees;
3. Training of new employees;
4. Implementation of efficient and flexible organization structures, analysis and implementation of efficient
business processes, job descriptions, goals setting, KPI;
5. Selection and implementation of applications/programs (ip telephony, risk tools, e-mail and chat, IVR,
quality monitoring and etc);
6. Scaling of business;
7. Development of a bonus scheme (employee motivation methods);
8. Development of methods for quality control of the department staff;
9. Planning and coordination the work of all departments;
10. Working out of software system CRM;
11. Preparation of regulatory documents and instruments.
Main achievements:
- Profitability increase of the enterprises in a short period;
- Business processes efficiency improvement;
- Structuring of businesses;
- Preparation of organizations to business extension;
- Development of business strategy;
Award from Finance.ua by MFOs in a client-oriented rating.

Head of Customer Support Department

from 03.2017 to 03.2018 (1 year)
MoneyVeo, Kyiv (Finance, banking, and insurance)

Duties and responsibilities:
1. Recruitment of new employees;
2. Training of new employees;
3. Preparation of training materials;
4. Development of a bonus scheme (employee motivation methods);
5. Development of methods for quality control of the department staff;
6. Planning and coordination the work of the department (control of the department effectiveness and
human performance);
7. Working out of new software system CRM;
8. Preparation of regulatory documents and instruments;
9. Collaboration with the IT team.

Head of Sales and Information Customer Support Department

from 08.2015 to 03.2017 (1 year 7 months)
Megogo, Kyiv (IT)

Duties and responsibilities:
1. Launch of the Department;
2. Recruitment of new employees;
3. Preparation of training materials;
4. Training of new employees;
5. Development of a bonus scheme (employee motivation methods);
6. Development of methods for quality control of the department staff;
7. Planning and coordination the work of the department (control of the department effectiveness and human performance);
8. Selection and implementation of applications/programs (ip telephony, e-mail and chat, IVR, quality monitoring and etc);
9. Working out and testing of new software system CRM Dynamics (main Project Manager);
10. Collaboration with the IT team.

Written Nutrition book for international company

from 02.2015 to 07.2015 (5 months)
Private Company, Kyiv (Beauty, fitness, sports)

Head of Information Customer Support Department

from 01.2014 to 09.2014 (8 months)
DV bank, Kyiv (Finance, banking, and insurance)

Duties and responsibilities:
1. Launch of the Sales in the Bank (launch of the Sales Department);
2. Recruitment of new employees;
3. Preparation of training materials;
4. Training of new employees;
5. Development of a bonus scheme (employee motivation methods);
6. Development of methods for quality control of the department staff;
7. Planning and coordination the work of the department (control of the department effectiveness and human performance);
8. Selection and implementation of applications/programs (telephony, e-mail and chat, IVR and etc);
9. Working out and testing of new bank software system CRM Dynamics;
10. Collaboration with the IT team.

Head of Telesales

from 08.2013 to 01.2014 (5 months)
JSC Prominvestbank, Kyiv (Finance, banking, and insurance)

Duties and responsibilities:
1. Recruitment of new employees;
2. Preparation of training materials for new employees;
3. Training of new employees;
4. Preparation of loan calculators (in Excel);
5. Development of a bonus scheme (employee motivation methods);
6. Development of methods for quality control of the department staff;
7. Planning and coordination the work of the department (control of the department effectiveness and human performance);
8. Analyses and finding out of the solutions to unusual situations that arise in the process of selling over the phone;
9. Launch of the Mobility Department “Bank to work”

Head of Sales Department

from 05.2011 to 07.2013 (2 years 2 months)
JSC Finance and Credit, Kyiv (Finance, banking, and insurance)

Duties and responsibilities:
1. Launch of the Sales in the Bank (launch of the Sales Department);
2. Recruitment of new employees;
3. Preparation of training materials for new employees of the Sales Department and for all branches of the bank employees;
4. Preparation of loan calculators (in Excel);
5.Training of new employees (general information on insurance companies; Introduction to the Bank's loan and insurance products; monitoring of current work the employee);
6. Testing the new loan products;
7. Development of a bonus scheme (employee motivation methods);
8. Development of methods for quality control of the department staff;
9. Planning and coordination the work of the department (control of the department effectiveness and human performance);
10. Analyses and finding out of the solutions to unusual situations that arise in the process of selling over the phone;
11. Monitoring of the banking sales market (the territory of Ukraine);
12. Working out and testing of new bank software systems;
13. Preparation of regulatory documents and instruments for new banking products launch

Development Specialist improper lending and insurance

from 04.2010 to 04.2011 (1 year)
JSC "Bank Renaissance Capital", Kyiv (Finance, banking, and insurance)

Duties and responsibilities:
1. Preparation of the Bank loan products configurations;
2. Preparation of training materials on Bank's loan products and loan calculators (in the program Excel);
3. Testing of Bank's ending and insurance information systems;
4. Products’ control implemented to meet their loan products configurations, approved by the Bank;
5. Development and implementation of marketing programs and banking shares in promotion of credit and insurance products of the Bank;
6.Marketing and motivational campaigns support aimed to sell credit and insurance products;
7.Interaction with insurance companies and partner - Banks;
8.Settlement of insurance claims;
9. Analysis of credit and insurance products available to banks, competitors, and their specificity;
10.Work with the statistical data; submission of periodic reports on insurance products sale during the sale of credit products of the Bank;

Specialist of Contact-Center

from 03.2008 to 03.2010 (2 years)
JSC "Bank Renaissance Capital", Kyiv (Finance, banking, and insurance)

Duties and responsibilities:
1. Preparation of training materials for new employees teaching;
2. Training of new employees;
3. Selling of Bank lending products over the phone;
4. Collection of debts by phone;
Experience in all levels department (Bucket 1-4)

Education

The Interregional Academy Of Personnel Management (Kiev, Ukraine)

(Kiev, Ukraine) international economics and banking, international economics and banking, Kyiv
Higher, from 2006 to 2013 (7 years)

Master degree

Additional education and certificates

Michigan Lutheran Seminary (USA, Saginaw, W.S. Michigan), general course, Certificate of Honor

August 2005 - June 2006

Knowledge and skills

Language proficiencies

• English — fluent
• Ukrainian — fluent
• Russian — fluent
• Polish — beginner
• Spanish — beginner

Additional information

PROFESSIONAL SKILLS AND KNOWLEDGES
Windows, MS Office Word, Excel, Outlook Express, Internet Explorer, Visio,Power Point.

Work with SOFTWARE - GPIF, CRM Oracle, CRM Siebel (team member), Microsoft Dynamics CRM (team member, Project Manager), Online Pcard, IsCard, UPC Online, SR bank, MobiCard, Zoom, Teams, Vici Dial, Binotel, Freenet.
Telephony - Cisco, Avaya.

TRAINING COURSES AND CERTIFICATES
• “Advanced sales”, “Phone sales”, “Trade of sales”
• First place in the group of SF-2 on the amount of Roll- Backs in May, 2009 (Collection Department)
• Medal and Certificate of Honor