Contact information

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Work experience

Account Manager Team Lead

from 06.2022 to now (1 year 11 months)
LLC Seeton Group, Київ (IT)

Acting as a key contact person between the company, customers and external partners.
Supervising the account team assigned to the key customer.
Managing requests, resolving any issues and problems to maintain high company's standarts and trustfull relationsheep with customers.
Developing the thorough understanding of customers needs and requirements for preparing customized proposals.
Negotiating contracts with the key customer and meeting established deadlines for delivering correct products and services that meet customers's objectives .
Ensureing that proposed solutions fulfills the customer's long-term goals.
Developing and sustaining solid relationship with the key customer which brings the biggest income for the company.
Compiling reports on account progress, goals, and forecasts for the account team and stakeholders.

Technical Director

from 10.2021 to now (2 years 7 months)
LocalExpress, Kyiv (IT)

Management of implementation and support team
- Setting goals & tasks for team
- Team motivation
- Timing and planning
- People Management
- Prioritizing tasks
- Delivery of customer value
- Development busines processes

Project Development Manager

from 12.2018 to 11.2021 (2 years 11 months)
RadarMe LLC, Kyiv (IT)

lead of development and launch project Screen protection (Insurance as a Service) the RADAR SCREEN (Ukraine, Russia, Poland, Germany) https://screen.theradar.com.ua/
Main responsibilities:
- product development management, backlog formation, implementation;
- product documentation development (contracts with partners, contractors, clients, business requirements and technical specifications);
- team managament in the role of Scrum master, sprints management;
- setting goals and objectives for the entire team, including development, design, marketing;
- project reporting and analytics systems development and management ;
- serving as a primary contact with partners and contractors, integration process management;
- project budget planning and control.

Product Manager

from 06.2018 to 12.2018 (6 months)
Ukrposhta, Kyiv (Transportation and logistics)

Developing projects:
loyalty program for the e-commerce segment;
segment product solutions;

National manager of Sales Development

from 05.2012 to 05.2018 (6 years)
Vega Telecom Group, Kyiv (Telecommunications and networking)

direct sales units (corporate and SMB clients) coordination in all branches of the company and being responsible for the implementation of sales plans to B2B clients;
development of tools to attract new clients and to increase loyalty of the existing ones;
creation of operational plans for sales divisions;
sales analytics and monitoring of KPIs;
development of normative documents and regulations related to the sales process;
development of competencies for sales managers;
development and implementation of programs to increase revenue and to improve customer service;
development and implementation of motivation systems for sales and customer service staff;
improving the efficiency of existing business processes related to sales and liaising with other departments.

I have successfully developed and implemented a policy of operational planning and motivation policy for sales staff during this period. They allowed using the cumulative backlog effectively and improved the efficiency of work of employees on KPIs, improved business processes of sales to B2B clients.

Head of Group/Key Account Mmanager – Direct Sales Dept.

from 04.2005 to 03.2012 (6 years 11 months)
KyivStar, Kyiv (Telecommunications and networking)

Creating and implementing solutions to find and attract new key accounts;
Supporting and retaining the existing customer base;
Working with customer base and risks of customers loss, and find potential to KPIs growth;
Developing new services, processes and procedures inside the company to improve sales;
Search for new potential clients among large companies;
Determination of needs and formulation of comprehensive proposals for individual clients;
Holding meetings, negotiations and signing contracts with business customer
Support of the client for the duration of cooperation
Collaboration with other departments to promote new services to companies in the telecommunications market.

Education

Dnipro State Technical University of Railway Transport

System Engineering Master’s degree, Dnipro
Higher, from 1986 to 1992 (6 years)

Additional education and certificates

Project Management Course https://my.l-a-b-a.com/ru/certificate/5cabb8c1465c7

2019, 3 months

Language proficiencies

English — above average