Inna

Inna Kristinkova
PROFESSIONAL SUMMARY
Educated and energetic with exceptional communicative and
organizational skills. Easily adaptable to change and able to
perform well under pressure. Knowledgeable about strategies for
handling all party sizes while supporting customer satisfaction
goals. Open communicator and skilled planner with excellent
problem-solving and multitasking skills.
CONTACT
Address : UAE, Dubai
WORK HISTORY
Phone : [open contact info](look above in the "contact info" section)
Hostess 01/2019 to Current
Email : [open contact info](look above in the "contact info" section) InterContinental Dubai Festival City - Dubai , United Arad Emirates
• Preparations for opening.
• Maintaining menus, bill folders, power banks, blankets and
SKILLS pashminas.
• Deep computer knowledge: • Greeting guests, taking them to their seats, presenting menus,
Microsoft Word, Excel, Power Point, informing guests about special promotions, providing great
MS Office, Internet, Outlook, guest experience, giving vouchers, farewell guests.
working with Micros, Web - design, • Corresponded with clients via email, telephone or post.
online marketing, target. • Developing of marketing messages and emails, making database,
• Other skills: fluent in English, sending WhatsApp promotions and emails.
Spanish, Russian, Ukrainian, detail - • Developing design of promotions posters and table stands.
oriented, multitasking ability, • Closing procedures, closing checks procedures, making discount
marketing skills, business and void reports.
etiquette, confident, positive • Making daily finance and marketing report to manager.
attitude, team player, flexible, • Documented reservations and communicated changes to
energetic, empathy, administrative guests.
support. • Assisted FOH and BOH staff with preparing for events,
coordinating smooth execution to maximize guest satisfaction.
• Documented reservations, alerted servers and managers of large
ADDITIONAL groups and prepared seating.
INFORMATION • Supervisor cross training.
• Provided comprehensive administrative and clerical support,
References: including organising files, creating spreadsheets and imaging
Andreas Koenig [open contact info](look above in the "contact info" section) Bar documents.
Manager • Producing interesting, relevant content for improved Instagram
Guiseppe Carillo [open contact info](look above in the "contact info" section) official page and WhatsApp broadcast.
Assistant manager • Working result - increased database, developed marketing plan,
Haitham Ayuob [open contact info](look above in the "contact info" section) moved from 500 in TripAdvisor to top 20 by providing good
Supervisor servise.

English teacher 05/2018 to 12/2018
Kosmos Znanii - Odessa , Ukraine
• Playing with children, following and complying with teaching
standards and safety regulations.
• Communication with children's parents and reporting to them.
• Provided additional support pupils, promoting confidence and
wellbeing.
• Organising children's quests and events.

Travel Assistant at Champion League
WiseGuide UK - Kiev, Ukraine
• To meet a group of fans of Real Madrid at the airport.
• To provide them all necessary information and safety rules.
• Transferring them from the airport to a hotel.
• Carrying out sightseeing tour around Kiev.
• Accompanying them at the match.
• Double-checking if all of my group, came back after match.
• To see them off to the airport.
• Provided oral translations and interpretations for Real Madrid
fans during Champion League and city excursion, successfully
maintaining pace with native speakers to deliver real-time
comprehension.

Personal assistant of Manager (Administrator) 09/2015 to 08/2017
Key Factor - Odessa, Ukraine
• To schedule classes for teachers.
• To start new courses and trainings.
• Develop programs for Summer English Camps.
• Assist the manager in completing her tasks.
• Finance.
• Work with calls, emails and database.
• Instagram, Facebook company page monitoring.
• Opening and closing school procedures.

EDUCATION
Master of Science : Linguistics, 12/2019
Odessa I. I Mechnikov National University - Odessa
(distance education) English and Spanish Philology, translator.

Bachelor of Science : Linguistics, 2018
Odessa I. I Mechnikov National University - Odessa
English and Spanish Philology.

CERTIFICATIONS
Winner Star October 2019
TripAdvisor Star July 2020
Event Centre Supervisor Cross Training