Contact information

The job seeker has entered a phone number, email and Instagram.

You can get this candidate's contact information from https://www.work.ua/resumes/8321387

Work experience

System administrator

from 04.2019 to 04.2022 (3 years)
КОНТАКТИС, ООО, Миколаїв (Telecommunications and networking)

Tasks: Maintain the performance of over 1000 workstations remotely and 300+ on both remote and physical support. Advise users on PCs, OS, and software.

1. Maintain workstations in working and functional condition.
2. Minor PC repair; replacement or installation of components.
3. Minor repairs of headsets (soldering, insulation damage repair)
4. Printer setup and cartridge replacement.
5. Recover errors using VNC, SSH connection, Anydesk, TeamViewer (for remote users)
6. Ubuntu (Linux) and Windows installation
7. Prepare workplaces for the project with the specific requirements (specific characteristics of PCs, operating systems, and software)

Technical customer support agent

from 11.2018 to 04.2019 (5 months)
КОНТАКТИС, ООО, Миколаїв (Telecommunications and networking)

1. Manage customer requests via CRM. (Request additional information if the message is unclear or there's not enough data to solve the issue.)
2. Check if all requests hit the proper categories. Update the category if needed.
3. Search for a solution via an internal knowledge base. If there is no answer in the knowledge base, refer the request to the right technical support representative.
4. Keep up with the KPIs: number of closed requests per hour; personal performance metrics.

SMM specialist/sales manager

from 10.2017 to 11.2018 (1 year 1 month)
Main Academy, Миколаїв (Telecommunications and networking)

1. Maintain social networks (Facebook, Instagram, Telegram)
2. Design creatives (static images/animation)
3. Create layouts for booklets, posters, and business cards
4. Process of requests from the site, sales, and customer support in the CRM Bitrix24
5. Receive incoming calls, make outgoing calls, schedule, and conduct meetings with clients

Call center representative (eldorado.ru, mvideo.ru, other)

from 03.2014 to 08.2017 (3 years 5 months)
КОНТАКТИС, ООО, Миколаїв (Telecommunications and networking)

1. Handle incoming calls from customers.
2. Consult customers on the products' features and product alternatives.
3. Create and manage orders in a CRM system (Bitrix, 1C, etc.)
4. Manage customer requests (complaints, suggestions) via CRM.
5. Handle technical support requests. Search for a solution via an internal knowledge base and generate a response to the user.
6. Keep up with the KPIs: personal/team sales plan; average call time, etc.

Education

Higher Vocational School No. 1

Electrician for maintenance and repair of electrical equipment, Миколаїв
Specialized secondary, from 2009 to 2013 (4 years)

Additional education and certificates

"Generation Python": a course for beginners

2021

Web design in Figma 2022 - from scratch to result, UX/UI basics (udemy)

2022

JavaScript 2021 - Complete Guide from Zero to Pro (udemy)

2022

Application development with Flutter 2.0 and Dart for IOS and Android (udemy)

2022

Language proficiencies

• English — beginner
• Russian — fluent
• Ukrainian — above average