Nancy

Ms. Amarachi Nwabia
Address: Ottersbekallee 10, hamburg 20255, Germany Phone number: [open contact info](look above in the "contact info" section)
Email address: [open contact info](look above in the "contact info" section) Web: [open contact info](look above in the "contact info" section)

Education

Information Engineering
Hamburg university of applied sciences
03/2023 – present HAMBURG, GERMANY

Computer engineering
Ivano-Frankivsk national technical university of oil and gas
09/2019 – 09/2022 IVANO-FRANKIVSK, UKRAINE

Work Experience

Sales manager
Truck Dispatcher Training
06/2021 – 08/2022 NEW YORK, UNITED STATES
Enhanced customer satisfaction: Implemented proactive communication strategies resulting in a 20% increase in
customer satisfaction ratings, by promptly addressing inquiries, providing accurate information, and resolving
issues effectively.

Streamlined sales support processes: Developed and implemented an efficient tracking system for sales leads,
resulting in a 30% reduction in response time and improved coordination between the sales team and
dispatchers, leading to faster service delivery.

Improved customer data recognition by using technology tools and customizing them to personalize future
interactions.

Increased revenue generation: Actively engaged in upselling and cross-selling opportunities, resulting in a 15%
increase in average order value, thereby contributing to the company's revenue growth.

Skills
LANGUAGE
English Igbo German
Full Native Elementary

COMPUTER SKILLS (EXAMPLE)
C\C++ Microsoft Office Data analytics Technical support

Content writing CRM

INTERPERSONAL SKILLS
Communication Teamwork Negotiation Adaptability

Problem solving Responsibility